Waterville Chalets

"I was on the first floor which was incredibly loud from the road noise and did not sleep at all. I had my service dog with me and the day after I checked out I got charged a pet deposit which I was never informed of. I called the same day they said it would be refunded I never received a refund."

"The check in person was outstanding...courteous, friendly, helpful. He noticed that we're older folks and offered us a first floor room with parking right outside the door, which we appreciated. The only negatives were that even though it was obvious the bath had been cleaned, no extra rolls of toilet paper were provided which necessitated a trip to the front desk, and for some strange reason the trashcan in the bedroom had not been emptied. Other than that, all okay."

"Do not rely on canceling online before deadline, Expedia showed the room was canceled but they did not honor it , make sure you call and ask for proof of cancellation otherwise the online portal will show the reservation active after couple days and charge your card , Expedia rep will deny liability. very bad experience with Expedia, don't rely on what is confirmed on the screen. "

"Always stay here when visiting family. Breakfast is better than many others (although admittedly always same - eggs, sausage, potatoes, but fixed very well). Bacon and eggs other than scrambled eggs (i.e. eggs to make breakfast sandwich) would be nice. Staff was friendly."

"We were very disappointed that the hotel did not disclose ongoing renovations at the time of booking. The work was centered in the entrance lobby, making coming and going feel unsafe and hectic with our one-year-old. Between the loud construction noise and the overpowering paint fumes, it was not a suitable environment for a young child. Transparency is key, and we should have been given the chance to book elsewhere given the conditions."

"Hot tub was amazing"

"First time at Turning Stone and will definitely be back. Free valet parking, great shopping and plenty of games to play. Food was delicious. Staff was wonderful, very helpful. "

"Ample parking. Staff was friendly."

"The staff were friendly & our room was clean & comfortable. The price was affordable & they accept travelers with pets. Breakfast was basic, but they kept it well stocked & it was good for what it was, It was also a very convenient location. We'll definitely stay here again when traveling through the area!"