“Wonderful hotel and we had an amazing stay. Very clean and well maintained with absolutely stunning interior and great rooms. The restaurant was excellent with good variety of cuisine from all over the world. Recommend to stay here when in Kandy.”
“Excellent location. Room was nice and comfortable.
One issue - the wash basin in the bath room did not drain well and there was blockage. As a result there was some smell coming off the bathroom.
Shower door did not close well - as a result there was water leakage”
“Locate on the peak of the mountain, have to drive a very narrow way to the top, too many insects in the room otherwise it was perfect experience, shower is wide and super nice, staffs are very friendly and helpful, great view of the valley, worth every penny.”
“I try to write fair, detailed reviews as I rely on them myself when choosing properties. Mountbatten appealed to me for its heritage positioning and proximity to Kandy’s historical centre, and in many ways it delivered.
Location & Atmosphere – 5★
The setting is exceptional: tranquil, elevated, surrounded by greenery, and beautifully maintained. The infinity pool is stunning and the staff are very mindful of guests seeking quiet. It genuinely feels peaceful.
Service – 5★
Warm, attentive and……
“Excellent location to view the elephants in the river at good price. Staff were very attentive, nice pool and great breakfast. 4pm checkin was a bit of a pain, but we understand the reason why. 12pm checkout means you get see the elephants the next morning.”
“For our one-night stay in Kandy, this hotel was the perfect base, centrally located and easy to get around from. The staff were friendly and welcoming, and our room was comfortable and well-appointed.
We were also pleased with the variety on offer at both breakfast and dinner buffets, with plenty of options to suit different tastes. Overall, a comfortable and convenient stay in the heart of Kandy.”
“Das Serendip Hotel liegt eigentlich traumhaft - aber in the middle of nowhere. Ohne telefonisches Anfordern eines tuktuk geht nichts. Das Personal war sehr freundlich aber wenig geschult. Die Zimmer wurden in den vier Tagen (von zwölf gebuchten) nicht einmal gemacht. Expedia sollte darauf hinweisen dass es ein prima geignetes Hotel ist für einen stop over in Kandy aber als Standorthotel eher ungeignet.”
“I initially had some issues with this facility, with the room and bathroom cleanliness. However, management rectified it and the remainder of my stay went smoothly. Property is somewhat dated. The replacement room was orderly. Good location, staff were attentive and polite. As far as a hotel rating goes, it is about a 2-2.5 star facility. The breakfast buffet is planned based on guest nationality, when I tried it, it was mainly an Indian breakfast, but I found items I liked to eat! Lack of an……
“The most beautiful pool and surroundings
Staff was helpful. Amazing views and quiet rooms! Pool bar and food overall were not up to a 5 star hotel, but beautiful surroundings ”