Whistler Chalets

"Location was excellent"

"The front desk staff came across as unwelcoming and somewhat cold in their interactions with guests. At check-in, the experience felt flat and purely transactional rather than friendly or engaging. The following morning, I asked about the possibility of a late check-out only to be told, “No, sorry, we can’t accommodate that today,” without any explanation—despite it being an off-peak Sunday when late check-outs are often more feasible. At check-out, I wasn’t asked how my stay was or offered any opportunity to provide feedback. When I requested a printed receipt, it seemed to be treated as an inconvenience. I also asked about using a stairwell to reach the garage due to long elevator wait times, and was told, in a noticeably fatigued tone, that access would need to be granted manually since my keycard was no longer active—again, giving the impression that this was a burden. Overall, I wouldn’t recommend staying here based on the front desk experience. In contrast, the housekeeping team was excellent—they were warm, welcoming, and made guests, especially people of colour, feel comfortable and valued. That level of service was noticeably absent from the front desk, where there appeared to be a lack of diversity as well."

"Although we didn't have time to enjoy the pool or hot tubs due to our scheduled activities; they looked inviting. We loved our suite and our stay! Everything was great and you have delicious room coffee!! 😊❤️"

"Location is great"

"This 2 bed/2 bath unit was bright and huge at 1600 sq ft. with 3 sets of French doors opening to mountain views, generous sized rooms, an outstanding master bathroom, good beds and linen. It had very large kitchen, ample cupboards and counter tops, a Sub Zero fridge, a cooktop and microwave, but otherwise it was poorly equipped which is a shame. For a unit that size there was no oven, not even a teapot or a single serving dish or a blender. I’ve had far better equipped kitchens in 3 star studio units in other Whistler properties. It’s better suited for takeout or preparing simple food rather than preparing your own meals."

"Location is fabulous and the room was spacious. The beds are comfortable. Nothing fancy, the furniture is outdated but the suite was clean."

"Everything was great! Specially the jacuzzi in the room ;)"

"The staff are super helpful, we had a suite with balcony, big room, but the room is a bit dated. Needs some fixing up in places. The parking garage is a little sketchy. Location is good, short walking distance to everything."

"What was presented on this app was better than what we walked into. The one young man had some vitality to him everyone else was looking miserable and though they were not a fan of their job. We received little instruction on parking but got dinged 24 a day to park in what can only be a dirty creepy storage unit. The signage is minimal. The staff down there seemed bothered when asked for help - which was not a great start. We asked for luggage carts none existed as we learned they were just left all over the hotel and the staff didn’t touch it. Our room was fine. At first glance. Decorated uniquely. The first notice was a bed that felt like a rock. The second was pulling out the pull out couch that was broken and a cheap mattress that hurts your back on it. Not the comfortable stay alleged. The windows couldn’t be opened due to the activities of guests outside until about 2 am and visiting children’s groups that the hotel didn’t put any boundaries on for screaming running in halls and causing havoc. After staying at this hotel there’s strange stains on things just not - a great scene. And we left after night one: I do not recommend. I stay in Whistler a lot this is not even worthy of a four star rating."