Winter Park Chalets

"Kids enjoyed the heated pool"

"We had a wonderful time something to do for all of the family. Lots of space."

"I was very disappointed with my stay. When I arrived around 4:30 PM, I was told my room would not be ready until 6:30 PM, which was difficult after traveling with tired children. When we were finally placed in a room, it seemed like it had not been properly checked. The furniture, including the couch and dining table, was dirty, and the refrigerator was not working. When I reported the issues, I was told that maintaining the furniture was the owner’s responsibility, which was not reassuring as a guest. It took two days and speaking with a manager before the refrigerator was fixed. There were also no proper blankets in the room, and I had to call to request extras. Overall, the experience did not meet expectations, and I would not choose to stay here again."

"Noce renovat"

"Great value for an onsite resort"

"Bad. Smelled of marijuana. And didn’t feel safe with people drinking outside, propping doors and no staff around. Booked 7 days and stayed one night. Lost 6 nights but our safety wasn’t worth it."

"I’m honestly not sure if this was due to spring break crowds, but this was not one of the best experiences I’ve had at this hotel. I stayed here years ago and it was a completely different experience—in a good way. Unfortunately, the property has gone downhill significantly. There was no mention on the website about renovations, and the water park was very limited during our stay. None of the slides were available, which was a huge disappointment. Check-in lines were extremely long, and several elevators were out of service, making it even more frustrating getting around. The room itself was not up to par—the bathrooms especially needed attention. Housekeeping was also an issue. We had four people in our room and were only given two towels, and it took multiple requests to get anything additional. Even when the hotel reached out via text to ask about our stay, there was little to no follow-up when concerns were raised, which made the service feel very surface-level. Another concern was the environment—there was a noticeable smell of marijuana throughout different areas of the resort, which made the overall atmosphere less family-friendly than expected. Overall, I’m very disappointed with this stay. The only positive experience was the woman who checked us in—she was incredibly kind and welcoming, and truly the highlight of our visit."

"clean room. in and out very easy"

"The Caribe Royale has professional staff who work hard, have great customer service skills and do what they can to show you that they want you to enjoy your stay. The property is absolutely beautiful and well maintained both inside and out. The rooms we stayed in were very beautiful and comfortable. There are also beautiful birds that can be sighted on the grounds which is also nice. There is a large pool with a slide, plenty of seating around the pool, a poolside restaurant, a basketball court, and various other amenities that guests can enjoy."