Vacaciones con mascotas en East Side

I stayed at the Fifty Sonesta Hotel in NYC for 10 days. The hotel is nice, unfortunately the tendency is of less human contact and a quick check in, check out in the industry. Americans have forgotten that hospitality and willingness to make you feel safe and "at home", go a long way. The staff in reception did not solve many "concierge" issue, not seemed they concerned with them or how to help the guest. On the other hand, the 3 doormen: Romeo, Marco and Manolo, ARE DOING THE IMPOSSIBLE to make you feel at home, be helpful, etc.. Also the housekeeping maid, Barbara from Poland, was not only extremely efficient and friendly, but brought me a tea (from her home) for my cold. Obviously I tipped them generously. My first room had a leak in the bathroom and I was UPGRADED to a better room with balcony in the 18th floor, which I found extremely right and generous. The elevators are not the quickest or biggest ones, but they do their job. Overall my 10 days experience was good and I will book them again, hoping that the staff in reception takes some classes of the "lower" staff, that still understands the importance of hospitality. Thank you Barbara, Romeo, Marco and Manolo !!! René Cheng from México

Excelente ubicación el personal super atento y el bar con gran ambiente

It’s unfortunate that this iconic property with such great location is being managed poorly

The core problem was the lack of transparency regarding the $200 charge: initially described as a refundable, temporary hold, it was later confirmed as a mandatory, non-refundable Guest Amenity Fee. Compounding this, the amenities included in this fee were never communicated by staff, leading us to pay for services we did not use. However, the most egregious issue was the staff's tipping behavior. On multiple occasions, I felt intensely uncomfortable due to the visible negative reactions from certain staff when no gratuity was provided. This unsolicited pressure contrasts sharply with every other hotel visited during our US trip. Management must address this uncomfortable tipping culture immediately and consider implementing cashless tipping solutions for international guests.

La propiedad está bien ubicada, a unos pasos del metro y a una cuadra de los trenes de Grand Central. Muy conveniente para viajes de negocios y para caminar. El personal del bar no es muy amable, sobre todo el gerente que tiene ya algunos años trabajando ahí y no cambia su actitud. El equipo de meseros más atento.

No me gustaron algunas personas de recepción, nada empaticos si no hablas su idioma

Excelente ubicación el personal super atento y el bar con gran ambiente

Los viajeros siempre súper limpios y en muy bien estado

Personal amable, cuarto muy comodo.

The core problem was the lack of transparency regarding the $200 charge: initially described as a refundable, temporary hold, it was later confirmed as a mandatory, non-refundable Guest Amenity Fee. Compounding this, the amenities included in this fee were never communicated by staff, leading us to pay for services we did not use. However, the most egregious issue was the staff's tipping behavior. On multiple occasions, I felt intensely uncomfortable due to the visible negative reactions from certain staff when no gratuity was provided. This unsolicited pressure contrasts sharply with every other hotel visited during our US trip. Management must address this uncomfortable tipping culture immediately and consider implementing cashless tipping solutions for international guests.

I stayed at the Fifty Sonesta Hotel in NYC for 10 days. The hotel is nice, unfortunately the tendency is of less human contact and a quick check in, check out in the industry. Americans have forgotten that hospitality and willingness to make you feel safe and "at home", go a long way. The staff in reception did not solve many "concierge" issue, not seemed they concerned with them or how to help the guest. On the other hand, the 3 doormen: Romeo, Marco and Manolo, ARE DOING THE IMPOSSIBLE to make you feel at home, be helpful, etc.. Also the housekeeping maid, Barbara from Poland, was not only extremely efficient and friendly, but brought me a tea (from her home) for my cold. Obviously I tipped them generously. My first room had a leak in the bathroom and I was UPGRADED to a better room with balcony in the 18th floor, which I found extremely right and generous. The elevators are not the quickest or biggest ones, but they do their job. Overall my 10 days experience was good and I will book them again, hoping that the staff in reception takes some classes of the "lower" staff, that still understands the importance of hospitality. Thank you Barbara, Romeo, Marco and Manolo !!! René Cheng from México

Bien ubicado y silencioso

Excelente ubicación el personal super atento y el bar con gran ambiente

It’s unfortunate that this iconic property with such great location is being managed poorly