Viajes a Agness Todo Incluido Vuelo + Hotel

I am extremely disappointed with my experience at this resort. Before booking the tent, I specifically called and asked whether it included a heater because I was traveling with my 6-year-old child. The person I spoke with assured me that the tent had a heater and all the amenities we would need. At $150 per night, I trusted that information and made the reservation. When we arrived around 8:00 p.m., we discovered that the tent had none of the amenities we were promised. There was no heater, and no one was available to help. We spent over an hour searching the property and calling every phone number we could find, but no one answered or responded. With a young child and no safe or comfortable place to stay, we had no choice but to leave and find another hotel, which cost us an additional $200 for the night. This was a complete waste of money and an incredibly stressful experience. What disappoints me the most is not just the lack of amenities, but the misinformation I was given before booking and the complete absence of customer support when we needed it most. Please be honest and transparent about what is actually included with your accommodations. Guests should never have to arrive late at night with their families only to discover they were misled and left without any assistance.

Estuvimos 4 días y nunca nos cambiaron las sábanas ni nos hicieron limpieza…

The only thing that can be improved is having people at reception to help you with the check inn, it has a machine with a remote person that does not work well, but the staff is super friendly and has very beautiful views