Viajes a Cabins Todo Incluido Vuelo + Hotel

Good welcoming !

We checked in late on a Friday evening. We had reservations in advance so it was a last minute accommodation. We turned the bedding down and at first glance I noticed the sheets were wrinkled (looked slept in). I didn't question it further since the made was made up. Once I pulled the sheet back further I saw a pair of old socks under the sheets. You can imagine my disgust. I called the front desk immediately and she kindly gave us another room. I asked her to let housekeeping know. She said she would. I am very disappointed that noone made an effort to contact us to acknowledge our experience or apologize for the inconvenience.

En los 4 días y 3 noches que pase, no asearon mi habitación, no había toallas, al llegar a mi habitación las sábanas estaban sucias, olían a sudor, bajé a recepción y a pesar de ser las 5:00 pm ya no había personal disponible para cambiarlas, así que me entregaron las toallas y las sábanas para que yo lo las cambiara, en los días siguientes tampoco me hicieron la limpieza de la habitación, bajé nuevamente a recepción y me comentaron muy formalmente que lo harían enseguida pero no lo hicieron, muy mal servicio no lo recomiendo.

Todo el personal fue muy amable. Y todos los servicios fueron muy buenos.

We arrived at the property at 4:05 pm .It was supposed to be ready by 4 pm. All 3 bedrooms had dirty sheets and blankets piled in the middle of the bed. No clean sheets anywhere that we could see. There were no clean towels either. The windows were dirty. we hung around waiting for return call from the host. Never called back. We left the property T approximately 5;10 pm the same day, stayed maybe 1 hour waiting for a call from our host which never came. Never again.