Niagara Falls - Western New York Castle Hotels

"Nice clean place "

"The valet parking worked well."

"We love Seneca in Niagra Falls NY. This is the first time I think we had an issue. And here's my issue, the money we spend in casinos is outrageous for us. We don't go to win, we go for the entertainment. It is nice when you win but for us it's strictly entertainment. I was shocked to see in our room were two bottles of water, you would think for the money you're paying for the room and the money that you would probably lose at the Casino they could give you a bottle of water. There was a $2 charge for each bottle of water. The second is I went into a lady's restroom and this is out where the restaurant area was by the Bear Claw (awesome place to eat by the way. ) further down. I have never ever been in a casino bathroom where it has been as filthy as it was that day. Toilets weren't flushed I'm sure no fault of the casino. Paper towels everywhere. I didn't even use the restroom that's how bad I felt it was. Other than that we had a fantastic time, we love going there we love to visit the Falls walk around it's a nice convenient area. I thank you for the hospitality, your staff is always wonderful, check in and check out is easy."

"I would like to thank the night duty front desk staff that was working on 5/14/24. She gave me a much appreciated 25 cents as that was needed to dry my laundry. "

"Very clean. Rooms are spacious and I love the high ceilings in rooms makes it feels grand with the huge windows. Breakfast was good lots of options I loved the pancake maker. I would have loved the old school waffle maker machine but the pancakes was very good new age replacement. Great location. Staff was friendly. "

"Property was very nice, clean, large quiet room. We would stay again if in the area."

"very friendly and helpful staff. we're very happy."

"Clean & comfortable beds "

"The beds were comfy & the room & bathroom were clean. I’m not thrilled that as a paying customer, you also have to pay to park your car overnight. $10 & I had prepaid. I just find it to be a ridiculous junk fee. It’s literally the hotels parking lot. Not a parking garage in a big city. I wish there was a microwave if not in our room then at least down by the ice machine. The only microwave I was made aware of is in the main lobby. Aside from that, the property is well kept & the Niagara River flows right outside the huge spacious pool area. The pool area features a ping pong table, Cornhole boards, a river facing seating area. "