“When we arrived we saw immediately that the sofabed in the lounge was broken and could not be used to sit or sleep on, this was disappointing as it meant there were not enough beds for us all. We contacted the owner and the next day a chap arrived with an airbed. We requested that the sofa be replaced but that did not happen.
The wiring in the property is very precarious with one of the light fittings dangling precariously from a plastic junction.
The shower does not work.
When drawing the……
“Very good hotel. It is a great experience of staying here when I joined a conference held in Newcastle upon Tyne. Good location, good service, good price and friendly staff.”
“The property is overall really good, the bed was comfortable. The staff was really good they provided me with extra towels at no additional cost. Safe parking and location of the hotel is exactly to be on point, especially if you are visiting the city center. ”
“We stayed here for one night to attend a concert, bargain price for what was offered. Easy 20 mins into Newcastle town centre, super friendly staff, comfy bed, one of the best showers I've had in a hotel and fantastic breakfast! Thank you for a lovely stay.”
“특히 밤, 새벽 사이 근무하신 분들의 친절한 서비스에 감사드려요. 셀프 세탁시설, 노트북과 프린트 사용할 수 있는 라운지가 있어서 무척 편리했구요. 제스몬드 메트로가 가까이 있어서 다니기 편리해요. 호텔 주변 가벼운 산책도 괜찮더라구요. 리셉션 옆에 스타벅스가 있어요! 룸에서 요리하기도 편리해요. 다만 1층이 아니라면 케리어를 운반 하는게 조금 까다로우니 참고하세요.”
“Fab little apartment. Really clean and ideal for a 3 night stay while my daughter was having surgery in the RVI - ideal location too.
Really friendly staff too.
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“We had a good stay, when ringing for support to find the entrance and how to enter was very supported and sent all necessary details, free parking close by and isn’t too far a drive away from everything. Very quiet no banging through the night etc. ”
“You most certainly receive value for your pound here! The rooms are immaculate and the rain showers in the washrooms are amazing!! This is our 3rd stay here!”
“First time staying at Swan and i am very impressed. Very clean and comfortable with everything you need for a pleasant stay. I will definitely stay here again next time I'm in the area. ⭐️⭐️⭐️⭐️⭐️”
“Very clean and comfy. Had everything in that we needed , plenty of kitchen utensils , cups ,plates and glasses. We had a bathroom and separate toilet. We had a great view of the bay . Spoke to Andrew the owner , very nice bloke .
If we are going back to the area we would definitely stay here again . ”
“We stayed as a group of 8 ladies, we we watching a show at the stage making this apartment the perfect location. Directly outside the metro station, with a few minutes walk. The apartment had everything we needed, it was spotlessly clean and the beds were super comfy. Would highly recommend ”
“It was lovely. We were well looked after. The staff and locals were friendly. The Stables were a row of Butlin’s style chalets. It was perfectly set up for self catering with a fridge, toaster and microwave. ”
“We booked this as a large group and it didn't disappoint. The apartments were well laid out with ample space in the living room areas. There was great cleanliness throughout and areas stayed at a nice temperature. The accomodation was really quiet at night and the key system although awkward at first was easier than keys. The location was also great with a short tram or 20min walk into town.
Only small gripes are that we would have liked more utensils/ crockery, it would also be nice if there……
"With the provision of a very good kitchen inside the apartment, unfortunately no dining table and chairs were provided. So my family members and I had to stand during eating. Such situation is considered very undesirable."
"Extremely poor service and stay. We were given a smaller room than we had asked for (images do not match the actual state of the room), and the air conditioner is broken; we were provided with fans but we do not have proper ventilation in our room, causing the room to be very hot and stuffy, and after taking a shower the room becomes very damp. Television does not work, and the fans aren't very good. There are also insect stains on the bedding. Service is misleading, we were told that our check out was at noon however we were urged to leave as soon as 11am came by, asking to charge us for overstaying in the hotel. Our belongings were held at the lobby as well because of this, and the staff were reluctant to return our belongings.
Extremely disappointed at the service and conditions of the hotel, will not recommend it to anyone."