Delafield Castle Hotels

"I had a very frustrating experience during my stay. Upon arrival, I was assigned a handicapped-accessible room that I did not request. While I understand availability can vary, this was not communicated in advance. There were several maintenance and cleanliness concerns. The shower head was not functioning properly, and there was a vacuum attachment left beside the bed, which raised questions about the room’s preparation. The most disruptive issue occurred in the middle of the night when a light in the room began flashing. It woke me up and made it impossible to get back to sleep. With my daughter having an early game the next morning, we needed to be up at 6:00 a.m., so rest was important. When I contacted staff around 1:00 a.m., the suggested solution was to bring in a ladder and cover the light with duct tape. That was not a reasonable option at that hour, especially with a child asleep. As a result, we had to pack up and move rooms the next day which was a major inconvenience. Overall, this experience was disappointing due to the lack of preparation, maintenance issues, and the inconvenience caused during an already busy and important trip."

"Room was clean, staff were friendly and the breakfast was excellent! The property was close to several stores and parking lot was easy to enter and exit. Would highly recommend."

"The decor was nice and the front desk personnel was very helpful."

"it was very clean, helpful personnel and great breakfasts"

"We took our daughter to the zoo. This hotel was perfect for a weekend getaway from Chicago. The hotel is 5 minutes away from the zoo and 10 minutes from the mall a lot of nice restaurants to eat around. The pool was perfect"

"Loved this hotel very convenient....shopping is across the street. "

"Everything was great! Love staying here. And the breakfast is the best part."

"Very clean. Comfortable beds. Would definitely stay again."

"The highlight of this Hilton was the staff-all very helpful, friendly, and professional. The breakfast attendant, Michelle, was delightful and kind. The breakfast was standard but lots of options so easy to accommodate different tastes. Overall, I’d stay again as it was a good value for what you get. I used to travel for work and Hampton Inns were my go-to. This facility had lots of wear and tear which was not like other Hamptons I had stayed at previously. It was a large Amir t of small things rusty faucets, algae on the walls in the pool, excess caulk around the baseboards, small holes in the walls, and stains on the fabric headboards, chipped paint, archaic window blinds, cheap furniture that was too big for the small rooms, etc.) that just made it feel run down."