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"This was my first trip to Kyoto with my family (4 adults). We wanted a hotel that was close to Kyoto Station and JR WEST GROUP VIA INN PRIME KYOTOEKI HACHIJOGUCHI was the perfect place. This location provided us with a wide selection of restaurants and shops. There is also a large shopping mall located at the Kyoto Station and another shopping mall just a few blocks away. There was also a 7-11 located next door which guests have access through the hotel lobby. So convenient! We reserved two rooms, hoping that our rooms would be fairly close to each other. Thankfully, the rooms were on the same floor, but at different ends of the hallway. The rooms were comfortable and clean, with a small refrigerator and large shower. However, counter space in the bathrooms were limited. We were able to get many of the toiletries in the lobby, such as toothbrushes, body lotion, facial masks, etc, which was very nice. We enjoyed the fresh towels that were delivered to our door each day, even though we did not need housekeeping service. The staff is very nice and helpful, however check-in was a bit confusing. Although we had a reservation for two rooms, we had to check in to each room separately via a kiosk, even though the rooms were under the same name. Check out had the same procedure. The staff was available to help, however it would have been nice to have the staff check us in and out at the front desk. Overall, Via Inn was a very nice and we thoroughly enjoyed our stay."

"Glass bottles of milk in the vending machine- a brilliant idea for a family like ours with young children "

"Very convenient being located so close to the station, just a short walk, rooms were great, a good size, staff were helpful and welcoming, would recommend staying here"

"We loved this hotel! The onsen is so beautiful, relaxing and clean. It has everything you would want for a great onsen experience. It is kid friendly and still quiet. The staff is very kind and helpful! We enjoyed the breakfast buffet all our days here and it had so many delicious options, Western and Japanese. The room was clean and spacious. Great location to get on the subway easily, yet you don’t hear it or notice in the day to day. I would definitely come back here! "

"Clean room, there's bathtub. Room was pretty small for 3 pax. Need to play a little bit of tetris when opening luggage. I think 2 pax is fine, but for 3 is quite small. There's small small onsen in the hotel - free for guests. Convenience store is just right outside the hotel. About 10 mins walking distance to LUCUA100 and the nearest train station. Side note: No complimentary meals of sorts. "

"Very nice hotel"

"Breakfast was pretty good, my wife enjoyed it, also the service was great. Clean room and I slept very well."

"My husband's foot was cut and bleed seriously while he is in a shower.. and dont know where the sharpness came from in the bathroom. Other than this, it was nice."

"Great place "