“Booked a room specifically with 2 queen beds and hotel had us in a king. How is that possible when I booked specifically a room with 2 queen beds. I am not sleeping 4 people in 1 king bed. Super rude front desk and had no explanation but that sorry we are sold out. Unacceptable. So now have to find another hotel day of which cost me more money.”
“When I arrived, no one was at the front desk to check me in and I had to wait 10 minutes. We arrived at night and the elevator had 5 light bulbs not working so very dark in the elevator. The TV had limited channels available. The room was clean and the breakfast was good.”
“1st room: Keurig maker was dirty so I started to clean it. Kitchen sink backed up with a nasty brown fluid I had not yet unpacked. Went to the front desk and they wanted me to wait a few hours until the maintenance person arrived. I said no, I'd like a new room. they gave me one across the hall.
Second room: Faucets, toilet, shower, okay. However, light bulb out. when I picked up the room phone to call the front desk, its cord was broken so I had to go to the lobby. Front desk……