8.6/10 Excellent! (1,022 reviews)
Biggest issue was the fact that until I went to go to my assigned my room I didn't realize that it was on the second floor and there was no elevator. I was not told this or asked at check in if this was ok. I had my mother with me who has a lot of difficulty with stairs so this had a big impact on her overall enjoyment of our trip. Sure, she made it up the stairs ok but once there her ability of being able to use the pool or be able to go to and from the hotel during our stay was greatly impacted. I realize I should have gone to the front desk and asked them if a first floor room was available but my mother was stubborn and insisted she was fine but clearly through the days there she was not. My mother never misses a chance to go swimming but if she had chosen to do that it would have meant extra trips up and down the stairs that she was not physically up to. My strongest recommendation would be that guests be informed at reservation or at least check in about the stairs and not only asked their preference but that the first floor be prioritized for guests with physical limitations.
Reviewed on Aug 31, 2026
