Horseheads Vacations from $986

Advertised as breakfast included, but it's only snack with a bottle of water and juice. Can't call it breakfast

Floors were dirty in hallways and the room. Vents were not clean. Sheets stained. Open wires were hanging in the hallway.

Stayed in room 101 Specifically for the “Jetted tub “ jets did not work

Started out the first room they gave us had food on the floor with bugs crawling on it, got another room that was cleaner but had issues. Shower curtain needs replaced, had mold on it, outlet on one side of the bed would not work, ice bucket was dirty, hair on bed and in bathroom sink and shower walls. We stayed for 2 nights and when we got to hotel for second night our cards would not open any door. Went to the desk and waited 10 minutes for someone to come. They have a door bell at the desk but it didn’t work. The young man working the desk said sorry they sometimes silent the door bell. The next morning we got up 7:30am to get breakfast before heading out for our 12 hour drive home but breakfast was not ready. The young man said the cook didn’t show up so it would be 8:30 or 9 before breakfast would be ready. There wasn’t even coffee made. Will definitely never stay there again! The you g man working the desk was very nice and when we got to the hotel at 7pm he was working and he was still there working that morning trying to get breakfast figured out.