We have used VRBO for over 18 years for family vacations and have always had excellent experiences with both the place and the owners. This is the first time we have had a place we needed to provide a review to warn others of our experience. If I had looked at the reviews we found after the fact we would not have rented here. I learned a valuable lesson. Our check in process and communications with managment were good. We had a plumbing issue during our stay and a flea infestation that had to be sprayed right before our check in that delayed it by an hour but management handled it well and we were not concerned. Once we got inside we noticed several things that were concerning, but we chose to live with it rather than try to find other arrangements for our family that had come from all over the country.
Our biggest issue was the cleanliness of the place. It was evident that a very superficial cleaning had been done, but it was evident that a deep cleaning had not been done in a long time. Floors were dirty, carpets stained, front entryway smelled bad and had a filthy welcoming carpet that needed attention, the basement floor was so grimy that we had to sweep and vacumn it and it barely made a difference, the windows were dirty, the blinds were dusty, the bathroom floors and shower curtains were absolutely filthy, baseboards had not been cleaned in a very long time. There was mold in the dining room that someone had tried to paint over but one area had been forgotten so you could see what had been covered up. The fleas were not gone so we did have bites to contend with.
The kitchen was set up well with appliances but the cook wear was absolutely inferior and impacted what we could cook. Several places on the outdoor deck were in need of repair and we chose not to use that space because of a grandfather who had a walker and 2 young children. Our family had a great time being together, but this was the worst place we have ever had and the most expensive. We have been all over the country in our years together and never had an experience like this. I would never come back and never recommend this place.