马埃岛旅游套票 | 马埃岛机票+酒店优惠低至 4 折

lots of facilities were not work after check in. I was told the massage bathtub was not in serve, what a pity! My wife was attracted at first view by the photo of bathtub they showed online, that’s the reason why we booked this suite. It’s not the worst case, later I found the electrical heater was broken and also the door could not be locked. We were waked up by the sudden loud noise from air-condition in midnight. It’s a terrible experience in the first night; I got up and complained to reception about those bad facilities and required to change another same class room, but they said:‘there’s no same class room to change, we will try to repair the facilities, if you are no satisfy you can check out now, but we will not refund you money.” Ou, My God! What a crude attitude! How can the Hotel drive out Chinese guest to the street in the midnight of Chinese New Year Festival!! I called the Seychelles Tourism Department and complained the Relax hotel in the next morning. In the second morning the hotel arranged one Marketing Manager to visit me, I don’t know his name because he didn’t give me name-card. He didn’t explain anything or do some substantive measure, just come to say one word “sorry”, a complete scorn and delay tactics. I hated this diplomatic parlance attitude and kept complaining with hotel, but they did nothing except sorry again and again until we left Seychelles with negative memory after two days.

Close to beach, the hotel is artistically tasteful. But the WiFi reception is really bad. You need a voucher to access the wifi and the voucher code gets invalid easily. I asked at least 4 vouchers. Also for the superior room, you are sharing your balcony with your neighbors. They only use a small bamboo partition to divide. This poses potential security risk. We never used our balcony for the entire time because our neighbors are always there.

周边购物方便，酒店的饮食也挺好。过的很开心

Another bed sheet in the room, less expensive menu options or better quality

Rooms didn’t seal probably so it was super hot at all times. Water never really cooled down. Fan didn’t work. We were the only ones there for the first 2 days which we thought was going to be nice but the staff kept knocking on the door anytime we would come back to the room for almost no reason each time. Food was far below average. Property needs some much needed upgrades. Nice quiet location though.