Monopoly Monument Tours

Traveled from FL for an event that I was part of. I prepaid for my room, with only owing the resort fee of $150.00. As we were driving from FL to Atlantic City, I called the day before my check in to let them know that I would be arriving late. I thought as long as my room was paid it would be fine. Front Desk Rep stated that if I did not check in by 3am my room would be forfeited. Even though it was paid for. I than added an other person to my room so they can check in for me so I would not loose my reservation / room. Upon my arrival, I checked in at front desk like instructed to get room keys and to put my card on file. I also filled out a credit card authorization form prior to my arrival. They gave the keys; went up to the room to see it wasn't even ready / cleaned. Had to request speaking to the Supervisor after 4th request finally she called for them. And now they I am checked out, they charged my card 2x for the room that was already paid for that I booked through Expedia. They also want to charge you $25.00 for getting your car out of Valet. I really hope that the proper management sees this and makes some changes to their staff training and over all check in proto calls. Very dissatisfied

This place needs major updates. The breakfast was all but nonexistent with horrible egg patties and a waffle machine that didn’t work right. No water to drink and no ice-awful! Hard uncomfortable beds and even the toilet paper was the thinnest one ply I’ve ever seen! We won’t be staying here again 😞