Exterior

Reviews of SpringHill Suites by Marriott Tuckahoe Westchester County

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 635 out of 929 reviews" "
Rating 8 - Good. 191 out of 929 reviews" "
Rating 6 - Okay. 62 out of 929 reviews" "
Rating 4 - Poor. 22 out of 929 reviews" "
Rating 2 - Terrible. 19 out of 929 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mercy

Liked: Cleanliness, amenities
Excellent customer service and property
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Dear Mercy, We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, Gary Byrne, GM

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice but on the first floor carpet needs to be shampooed and some of the door needs attention especially the borders. STAFF IS ABSOLUTELY AMAZING AND THE SERVICE IS TOP NOTCH!!!
Stayed 3 nights in May 2024
Response from GM on May 5, 2024
Dear Kelvin, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our friendly service while in town. I appreciate your comments regarding the carpet, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Gary Byrne, GM

10/10 Excellent

Eyad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed by the room conditions, organization , and cleanliness, the neighborhoods was quite , and the front desk was very friendly …
Stayed 3 nights in Apr 2024
Response from GM on May 2, 2024
Dear Eyad, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms, great location, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Gary Byrne, GM

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room. Very clean and quiet. Nice helpful staff.
Stayed 1 night in Apr 2024
Response from GM on May 2, 2024
Dear Eve, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our clean, quiet accommodations and helpful staff. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Gary Byrne, GM

8/10 Good

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 4 nights in Apr 2024
Response from GM on May 1, 2024
Dear Ellen, Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience, and we're eager to provide you with excellent service the next time you visit. Best, Gary Byrne, GM

10/10 Excellent

Aurora, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Dear Aurora, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Gary Byrne, GM

6/10 Okay

Charmaine

Liked: Cleanliness, property conditions & facilities
My last day for two nights was horrible. My room was not clean first night when I asked about the room. Why was it not clean? They told me that I have to stay there three nights in order for me to get my room clean that’s despicable.
Stayed 1 night in Mar 2024
Response from GB on Apr 29, 2024
Thank you for staying with us once again, please accept our apologies, as you are aware this is not typical, the critique is greatly appreciated.

8/10 Good

Justina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice apartments but the lighting is not the brightest.
Stayed 2 nights in Apr 2024
Response from GM on Apr 25, 2024
Dear Justina, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Gary Byrne, GM

8/10 Good

Bin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Apr 2024
Response from GM on Apr 18, 2024
Dear Bin, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Gary Byrne, GM

10/10 Excellent

shanika

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat, clean and comfortable beds…. Very spacious… nice staff
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Dear shanika, Thank you for your lovely review and recommendation. I’m glad your stay was enjoyable, and I appreciate you acknowledging our helpful and friendly staff. We look forward to seeing you again upon your return to the area. Best, Gary Byrne, GM

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, this was a great experience. The front desk was very professional and helpful.
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Dear Scott, We love all compliments, but hearing that the staff was a significant reason you loved your stay is music to our ears. Thank you for choosing our SpringHill Suites and letting us know how much you enjoyed your stay. We will be ready and waiting to host you again the next time your travels bring you to Tuckahoe. Best, Gary Byrne, GM

8/10 Good

Takahiro

Business traveler
Liked: Cleanliness, staff & service, amenities
Maybe heating system is broken and it was a little bit cold in the room I was lucky stay in spring season.
Stayed 11 nights in Mar 2024
Response from GM on Apr 11, 2024
Dear Takahiro, We're glad to hear from you and appreciate your review. My apologies regarding the temperature in your room; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. We hope to welcome you back for a warmer stay next time. Best, Gary Byrne, GM

10/10 Excellent

Mirela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very busy hotel on weekends, could use a bigger dining area. Also would be nice to have more options for the continental breakfast that is included with the stay. All in all, I really liked a lot this Hotel, SpringHill Suites by Marriot, in Tuckahoe.
Stayed 4 nights in Apr 2024
Response from GM on Apr 10, 2024
Dear Mirela, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay. I have taken note of your recommendations regarding breakfast. Sincere feedback like yours allows us to impact future guest experiences positively. Thank you for staying with us. Sincerely, Gary Byrne, GM

10/10 Excellent

Elizabeth, Rhinebeck

Stayed 2 nights in Apr 2024
Response from GB on Apr 29, 2024
Thank you so very much

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
Dear Nick, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service, cleanliness, and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Gary Byrne, GM

10/10 Excellent

KURIAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear KURIAN, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Gary Byrne, GM

8/10 Good

Nordene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GB on Apr 25, 2024
Our goal will be 5 out of 5 next time

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room. Spacious. Clean and modern.
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Dear Natasha, We appreciate your exceedingly kind words about our accommodations and your overall experience. Thank you for being our valued guest and sharing your heartwarming review. It would be our pleasure to host you again if you return to the area. Best, Gary Byrne, GM

10/10 Excellent

Catherine, PALMYRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GB on Apr 25, 2024
Than k you so very much for your kind score

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GB on Apr 25, 2024
Thank you for the inspiration to do even better

6/10 Okay

Gerard

Liked: Staff & service
Room was loud Thermostat and heater were not connected. The room was nice but not very clean
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Dear Gerard, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Gary Byrne, GM

10/10 Excellent

Helen

The stay was great and will book again next time.
Stayed 5 nights in Mar 2024
Response from GM on Mar 26, 2024
Dear Helen, It is wonderful to hear that your experience was so great that you will stay with us again! I will pass your kind feedback to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Gary Byrne, GM

6/10 Okay

Javier

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room Dirty. Rude staff. Pool closed.
Stayed 3 nights in Mar 2024
Response from GM on Mar 25, 2024
Dear Javier, Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in Tuckahoe. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Gary Byrne, GM

10/10 Excellent

D'Nisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall.
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Dear D'Nisha, Thank you so much for your thoughtful and generous review. Our team truly enjoys providing exceptional experiences for our guests from start to finish! It was a pleasure to host you and we can't wait to welcome you back! Best, Gary Byrne, GM

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Ran out of food before breakfast time period was over.
Stayed 3 nights in Mar 2024
Response from GM on Mar 22, 2024
Dear Lisa, We love seeing 'five stars' on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience overall. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Gary Byrne, GM

10/10 Excellent

cristine

Traveled with partner
Liked: Amenities, property conditions & facilities
Love the atmosphere
Stayed 4 nights in Mar 2024
Response from GM on Mar 21, 2024
Dear cristine, We appreciate your kind words! Thank you for letting us, and other travelers, know how much you enjoyed your time at the SpringHill Suites Tuckahoe Westchester County. We loved hosting you and hope to do so again someday. Best, Gary Byrne, GM

6/10 Okay

Elizabeth, Rhinebeck

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
Dear Elizabeth, I am sorry that something impacted your satisfaction with our hotel. We appreciate you taking the time to share your review and hope to provide you with a WOW experience in the future. Thank you for staying with us. Sincerely, Gary Byrne, GM

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for an overnight Great price. Includes breakfast.
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear Kimberly, I am ecstatic to know that your stay was excellent. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Gary Byrne, GM

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like this hotel and will keep coming to visit our granddaughter who lives in this area.
Stayed 4 nights in Mar 2024
Response from GM on Mar 17, 2024
Dear Adriana, Thank you for taking the time to share your experience and for championing our hotel. We're happy to learn we've earned your future business and we look forward to welcoming you back again soon. Best, Gary Byrne GM

6/10 Okay

Francine

Good quiet location, friendly staff, did not like room not cleaned thoroughly, breakfast was awful, conversation with others staying at location during breakfast hours, we realized it was free but could have /should have been better
Stayed 5 nights in Mar 2024
Response from GM on Mar 15, 2024
Dear Francine, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Gary Byrne, GM

8/10 Good

Elizabeth, Rhinebeck

Liked: Cleanliness, staff & service, property conditions & facilities
hotel was great except breakfast was not so good
Stayed 2 nights in Mar 2024
Response from GM on Mar 14, 2024
Dear Elizabeth, We are happy to hear that our SpringHill Suites was a great overall option for your stay in Tuckahoe. I am sorry some aspects of your stay, mainly the quality of breakfast, didn't measure up. Thank you for sharing your feedback; it helps us see how we are doing and what we can improve. Please come again soon. Best, Gary Byrne, GM

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
The suite was beautiful and comfortable. I especially loved the sliding bathroom door. It was practical and made the room more spacious. Only negative thing was the coffee maker. It was small and made a mess coming out like it clogged in certain parts. But other than that small thing, even the breakfast was excellent, giving us many options to choose from. Highly recommend it!
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Rosanna, I'm thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. It's wonderful to know you enjoyed our well-designed, spacious rooms. We appreciate your recommendation, but the highest form of praise would be your return! Best, Gary Byrne, GM

10/10 Excellent

Tarana

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 7 nights in Mar 2024
Response from GM on Mar 12, 2024
Dear Tarana, We appreciate your strong recommendation! Thank you for your business and we hope to welcome you back soon. Best, Gary Byrne, GM

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid hotel for area.
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
Dear Joseph, Thank you for sharing your kind review with us and other travelers. It's encouraging that you find our hotel a solid option for an excellent stay in Westchester County. Please revisit us upon your return to the area! Best, Gary Byrne, GM

6/10 Okay

STEFAN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 10, 2024
Dear STEFAN, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Gary Byrne, GM

10/10 Excellent

Catherine

Stayed 2 nights in Feb 2024
Response from GB on Apr 25, 2024
Very nice

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Dear Heidi, What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, Gary Byrne, GM

8/10 Good

Scott

Business traveler
Liked: Cleanliness, amenities
Great value for the money.
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Dear Scott, We humbly thank you for staying with us and for recommending our hotel. It is rewarding to know that we offered you great value for your money. We look forward to your next visit. Best, Gary Byrne, GM

6/10 Okay

Emily

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Contrary to over a century of hotel room layout wisdom, this hotel has the coat closet very far from the front door, the bathroom in embarrassingly right in front of the two beds, and the TV is hard to watch from bed. I guess they can't change the room layout but thought I would mention how dumb it is in hopes that it doesn't become a big trend in new hotel architecture.
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear Emily, I'm sorry that our accommodations were not to your liking. We do our very best to provide an excellent stay, but we clearly fell short of our goal. Your feedback is welcomed as it encourages improvement for future visits. We hope you will consider staying with us again in the future. Sincerely, Gary Byrne, GM

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from GB on Apr 25, 2024
We love to get top marks but will try even harder to impress

10/10 Excellent

Lydie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easily accessible from the highway. Convenient check-in. Great guest service. Beautiful room. Amazing shower with sliding bathroom door
Stayed 1 night in Feb 2024
Response from GM on Feb 25, 2024
Dear Lydie, It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Gary Byrne GM

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Natoya

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The housekeeping was poor stay 5 days and room was not cleaned.
Stayed 2 nights in Feb 2024
Response from GM on Feb 22, 2024
Dear Natoya, I apologize that the servicing of your room was not satisfactory. I will discuss this review with our housekeeping staff to raise awareness of such issues. We value you as our Guest and appreciate you taking the time to write. Sincerely, Gary Byrne, GM

8/10 Good

John

Traveled with family
Staff were excellent. We needed to get some medicine and they got us the place, times and directions we needed. Room seemed to be brand new. No complaints.
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Dear John, Hearing that guests have no complaints about our hotel will never get old! Thank you so much for being our valued guest and for taking the time to share this positive review. We hope that anytime you return to Tuckahoe that our SpringHill Suites will be your hotel of choice. Best, Gary Byrne, GM

8/10 Good

Annie

Traveled with family
Liked: Cleanliness, property conditions & facilities
We are so happy to have found a place where we can stay with our family of six in one room! We did have to wait quite a while for extra sheets and blankets for the pull out. The (small) breakfast buffet ran out of several items multiple times and staff didn’t seem to be moving very quickly to refill it, but we do love this hotel.
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Dear Annie, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that your family enjoys our spacious accommodations. I appreciate your comments regarding breakfast and the slow service you received, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Gary Byrne, GM

2/10 Terrible

Tommy

Disliked: Property conditions & facilities
Shower wasn’t working . Also no hot water and manager was rude .
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Tommy, I am sorry to hear that we missed an opportunity to impress you on your recent visit. Thank you for taking the time and caring enough to share your thoughts with us. I can assure you that your comments will be passed along to the entire team and we all hope you will give us another chance to earn your praise in the future. Sincerely, Gary Byrne, GM

10/10 Excellent

diony, Worcester

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ample parking and fast check in
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear diony, We pride ourselves on efficient, yet very friendly, customer service. Thank you for your high marks and kind words. We look forward to welcoming you back someday! Best, Gary Byrne, GM

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in local neighborhood. New hotel and rooms spacious. Good bar at night and breakfast in morning. Unfortunately, is noisy at night and my room had no hot water and sink clogged.
Stayed 2 nights in Feb 2024
Response from GM on Feb 17, 2024
Dear david, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay overall. Thank you for your time in reviewing our hotel and we hope to see you again for a flawless experience. Best, Gary Byrne, GM

10/10 Excellent

Claudette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaned
Stayed 1 night in Feb 2024
Response from GM on Feb 16, 2024
Dear Claudette, Clean rooms are the foundation for an excellent stay. We are so happy to hear that you were comfortable at our hotel and that you appreciated the efforts of our housekeeping team. Hosting you was our pleasure, and we hope to do so again soon. Best, Gary Byrne, GM

10/10 Excellent

Sally

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Feb 2024
Response from GM on Feb 16, 2024
Dear Sally, As a hotelier, one of the most rewarding things to hear is when a guest is happy with their stay and would return for another visit. Thank you so much for your business and your kind feedback. We enjoyed hosting you and look forward to doing so again anytime you return to the area. Best, Gary Byrne, GM