Valchiavenna Tours

Good central location. No

Room was cleaned. Entrance door locked us out, trying to open it proved difficult and the assistance of a strong shoulder. Breakfast eggs were terrible and worse the service. Either they are short handed or don’t care. Same applies for the bar and service. When my adult sons with his wife joined us nobody asked what they would like to drink or eat. Made a claim to the manager he wanted to dismiss it by only charging us for the coffee. Definitely will not use this hotel even if they paid me.

The front of house staff and valet team is excellent and customer obsessed. Kudos to them for being terrific. Regretfully, the property is run down, dusty and just not a five-star experience. Bathroom fixtures and faucets were rusted over and not clean. Floors and carpets were visibly dirty/dusty; common-area corridors were unkempt and cluttered. While the location is unmatched and some may find the artistic ambiance charming, the interior needs a major overhaul to be considered a high-end hotel.