7.6/10 Good! (1,000 reviews)
I liked the hotel, but after paying the resort fee and deposit for two nights on the first day, my card key stopped working on the second day. They said it was because I hadn't paid the resort fee. So, I paid the resort fee and deposit for another two nights again on the second day. My credit card showed two pending charges of $100 each. I spent my time worrying if the money would be refunded, which dampened my enjoyment.
We enjoyed the pool, but there were many half-finished alcoholic drink cups within reach at the shallow area where children play. My autistic daughter tried to touch them, which was concerning. Despite these issues, we enjoyed the pool in the morning and evening with its pleasant atmosphere and nice view, so overall, we had a good time.
Reviewed on Jun 18, 2024