维吉耶海滩

Everything was great. The view was amazing, and the resort is older with lots of charm. You will need to walk up many steps, so wear good footwear.

We were really excited for our stay at Coconut Bay, but our check-in experience left a lot to be desired. When we arrived, our room wasn’t ready. After waiting an hour, we were finally given a room, except it was the wrong room format and size, and staff were actively in the room cleaning it still. We went back to the front desk to explain the issue, and were told there wouldn’t be any rooms available until the next day, with no guarantee even then. We asked to speak with a manager and had to wait for what felt like an unreasonably long time, while staff seemed to ignore us. Eventually we were assigned a different room, but the key didn’t work. We went back to the front desk, got a new set of keys, those didn’t work either. We ended up standing at the front desk for another hour before finally getting help. In total, we lost almost 2.5 hours of our day to this process. When a manager finally arrived, she had to call security just to get us into our room. About an hour after we finally got settled, the manager called to let us know they’d secured the correct room format for us, so we packed up again and moved. The problem was, our bags still hadn’t been delivered to our first room. We waited in the new room until around 8 PM before calling the front desk, only to be told our bags had already been delivered, to the first room, not the one we were actually in. We didn’t get our bags until 8:30 PM, and by that point we were so worn down we just decided to call it a night.