Vacaciones de aventura en Bulgaria

En el restaurante del hotel que se encuentra en la planta superior aún estando prohibido e indicado con señales, se permitía fumar. El ambiente asqueroso y cargado, olor a cigarrillo y puro. No lo recomiendo en absoluto. En el restaurante Ambassador, donde se desayuna, gente también fumando…

The food was excellent!

The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia Customer Service confirmed that we had All Inclusive and partially reimbursed us, which was great. However, the staff and manageress's attitude and customer skills were outrageously bad or non-existent should I say. Instead of mitigating the issue in some manner, the manageress was quite argumentative and outright rude. My advice to all customers is, please avoid this hotel at all costs. They do not deserve your attention and money.

Everytning is okj

En el restaurante del hotel que se encuentra en la planta superior aún estando prohibido e indicado con señales, se permitía fumar. El ambiente asqueroso y cargado, olor a cigarrillo y puro. No lo recomiendo en absoluto. En el restaurante Ambassador, donde se desayuna, gente también fumando…

En el restaurante del hotel que se encuentra en la planta superior aún estando prohibido e indicado con señales, se permitía fumar. El ambiente asqueroso y cargado, olor a cigarrillo y puro. No lo recomiendo en absoluto. En el restaurante Ambassador, donde se desayuna, gente también fumando…

Charming boutique hotel on the Black Sea. Close to two restaurants, directly on the beach. It was several miles from the city of Varna and isolated, but charming. Good buffet breakfeast.

The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia Customer Service confirmed that we had All Inclusive and partially reimbursed us, which was great. However, the staff and manageress's attitude and customer skills were outrageously bad or non-existent should I say. Instead of mitigating the issue in some manner, the manageress was quite argumentative and outright rude. My advice to all customers is, please avoid this hotel at all costs. They do not deserve your attention and money.

The food was excellent!