South Austin Adventure Vacations

Hyatt is very nice hotel. I was disappointed in the lack of communication between the person I spoke with about changing our reservation by phone/chat & the front desk when we checked in. Also, I believe a $35 breakfast is a little much to pay for eggs, yogurt & coffee.

Hyatt is very nice hotel. I was disappointed in the lack of communication between the person I spoke with about changing our reservation by phone/chat & the front desk when we checked in. Also, I believe a $35 breakfast is a little much to pay for eggs, yogurt & coffee.

Hyatt is very nice hotel. I was disappointed in the lack of communication between the person I spoke with about changing our reservation by phone/chat & the front desk when we checked in. Also, I believe a $35 breakfast is a little much to pay for eggs, yogurt & coffee.

We spent approximately an hour locked out of our room on two separate nights because of a malfunctioning door lock. After the first night, I reported the problem that morning and asked that it be repaired before we returned. Around midnight, it still hadn’t been fixed. Security eventually replaced the batteries after another lengthy wait. That same night, the smoke detector began chirping and kept me awake. The next morning, I reported it and requested housekeeping, towels, and water for coffee. We returned that evening to only one towel, a small bottle of water, and no replenished shampoo or conditioner. When I called for more towels so my daughter and I could shower after ACL, I was told housekeeping wouldn’t be available until morning. The manager offered a 30% refund but said I would have to go through Expedia to obtain it, creating yet another obstacle for me to resolve problems caused by the hotel. Maintenance issues happen, but repeated requests should lead to action. Too much of this stay was spent chasing basic service instead of enjoying our trip.