利斯莫尔岛海滩假期

Had a great 4 night stay at the Torrance Hotel. Very clean room, with kettle, coffee, tea, cookies. Room serviced every day if required. Delicious made to order cooked breakfast and continental buffet included with our stay. Well maintained rooms and beautiful restaurant and bar. Unfortunately on arriving back to the hotel on our last evening after being out the power was out in the hotel. Staff were amazing and assisted us in getting what we needed from our room and set us up in a taxi to go to their sister hotel, the Busby Hotel, in another town 5 miles down the road. We stayed the night there and had great service and similar breakfast the next morning. Got another taxi back to the Torrence hotel. Money was refunded for the taxis. All in all we had a wonderful stay with great service from amazing staff. Will definitely stay there again when back in East Kilbride.

see

Great place to stay

Great place to stay

好簡單方便入住，環境舒適，位置方便

Had a great 4 night stay at the Torrance Hotel. Very clean room, with kettle, coffee, tea, cookies. Room serviced every day if required. Delicious made to order cooked breakfast and continental buffet included with our stay. Well maintained rooms and beautiful restaurant and bar. Unfortunately on arriving back to the hotel on our last evening after being out the power was out in the hotel. Staff were amazing and assisted us in getting what we needed from our room and set us up in a taxi to go to their sister hotel, the Busby Hotel, in another town 5 miles down the road. We stayed the night there and had great service and similar breakfast the next morning. Got another taxi back to the Torrence hotel. Money was refunded for the taxis. All in all we had a wonderful stay with great service from amazing staff. Will definitely stay there again when back in East Kilbride.

Everything is ok, management can do better

see

The room looks nice, and I think the location is good. However, the maintenance could definitely be better. There’s no elevator, and the fan really needs a good cleaning. There were also no instructions on how to use the Google controller, which I think is also the thermostat. After about two hours of going back and forth by email, they finally told me to use the panel on the boiler to adjust the room temperature. As someone from Thailand, I’m not used to dealing with a giant boiler connected to the radiator, so it would have been really helpful to have some clear instructions from the beginning. The cabinet under the TV also looks like it’s about to fall off the wall. They really wanted to fix that, but honestly, I would have preferred them to fix the radiator first. One night, the fire alarm went off, and on another night, I think it was a door alarm that kept going off for about five minutes. What made everything more frustrating was that all communication had to be done by email. It took a lot of back and forth just to sort out relatively simple issues. Overall, the room and location are nice, but the maintenance and communication could definitely be improved.