Uzbekistan Mountain Vacations and Getaways

a good hotel, although it's the first time I booked this hotel, there give me a really good experience

Very disappointing experience. The hotel has constant problems with electricity, air conditioning, and water. I couldn’t sleep the entire night because the room was extremely hot and the AC wasn’t working. Staff kept promising, “20 more minutes” or “one more hour,” but nothing was fixed. Instead, they offered drinks and other extras. For this price, this is unacceptable. If you need a good night’s sleep, especially before a flight, I would strongly recommend choosing another hotel.

Service can be a little inconsistent, but most staff are very polite. We booked an apartment. It was clean, but the unit itself has a little age to it, and could do with some refreshment. No ironing board in the room. No cleaning cloth or washing detergent so you can't really cook anyway. The outdoor pool needed maintenance. The gym is very basic if you are used to big commercial gyms. They made us pay for two cups we "broke", but it was the vibration of the kettle that broke the cups. So be a little mindful if you are boiling the kettle. If the cups are stacked onto each other like a pyramid, take note to place them away from the kettle, even though the cups and kettles are already in position in a pre-cut wooden holder. They will still break. It's just 50,000 uzs but it just feels odd to charge us for something we didn't purposely break, and it was already stacked like this by the housekeeper. The hotel is away from the city centre and our travel plans were a little derailed when we tried to take a taxi on one of the days where the Samarkand Challenge was going on. The roads were blocked and we couldn't get to the city at all. Otherwise, it's still not too shabby or expensive to take a taxi back and forth.

The concierge including Abdullah were helpful with making arrangements and addressing requests that I had. The property is well maintained and the location is very central. The rooftop restaurant Ember is one of the best restaurants in the city. The only issue is that the power in the room kept shutting off every couple of hours to conserve energy which was a little annoying.