Vacaciones en las montañas en Isla Lundy

A very disappointing stay. We booked a deluxe sea view (with large bay window) double or twin room via Expedia. On arrival at the hotel we did not get the room we booked and paid for. According to Expedia’s description and photographs the room we were given was a STANDARD double room for SINGLE occupancy. As the hotel was fully booked we had to tolerate this very small room with four steps up to the bathroom and really not enough room for two people. The room in no way bore any resemblance to the room we booked and paid for. The hotel blamed Expedia for shunting us into this room as all the others rooms were booked. They insisted it was suitable as a double deluxe - Expedia did not describe it as such. Expedia were at fault and have now compensated us but the hotel need to make sure Expedia are representing their rooms in an accurate way and acknowledge there is n error there. I see from previous reviews we are not the only ones to experience this. It totally ruined our stay. The valet parking is very odd - cars are parked (by staff) in front of each other so you have to ask to get your car out. We did not use our car while staying as on arrival the member of staff that parked our car failed to put our handbrake on. Fortunately we returned to the car for our luggage and realised it moved when we opened the boot. We did not trust them to move the car again. The hotel need to look at Expedia’s room descriptions and make changes.

A well converted 16th Century Inn offering very good rooms (though slightly lumpy beds), good ales and food and very friendly staff. We will return!

Hotel nuevo, con excelentes acabados (en Inglaterra muchos sitios acostumbran a estar anticuados o con aspecto de abandono). Muy bien situado, a pocos minutos en coche del centro de ocio de Torquay y zona de restauración.

A very disappointing stay. We booked a deluxe sea view (with large bay window) double or twin room via Expedia. On arrival at the hotel we did not get the room we booked and paid for. According to Expedia’s description and photographs the room we were given was a STANDARD double room for SINGLE occupancy. As the hotel was fully booked we had to tolerate this very small room with four steps up to the bathroom and really not enough room for two people. The room in no way bore any resemblance to the room we booked and paid for. The hotel blamed Expedia for shunting us into this room as all the others rooms were booked. They insisted it was suitable as a double deluxe - Expedia did not describe it as such. Expedia were at fault and have now compensated us but the hotel need to make sure Expedia are representing their rooms in an accurate way and acknowledge there is n error there. I see from previous reviews we are not the only ones to experience this. It totally ruined our stay. The valet parking is very odd - cars are parked (by staff) in front of each other so you have to ask to get your car out. We did not use our car while staying as on arrival the member of staff that parked our car failed to put our handbrake on. Fortunately we returned to the car for our luggage and realised it moved when we opened the boot. We did not trust them to move the car again. The hotel need to look at Expedia’s room descriptions and make changes.

A well converted 16th Century Inn offering very good rooms (though slightly lumpy beds), good ales and food and very friendly staff. We will return!

Me gusto la casa y las dimensiones. Por otro lado, los utensilios de la casa, referido a la cocina, eran deficientes. Una casa preparada para 6, aunque eramos 4, y no habia mas que 5 vasos ( y todos de distinto tamaño), un juego de cubiertos, faltaba una paella de tamaño grande...lo de sólo poder estar una hora en la piscina tambien mejorable.

.