Isle of Bute Ski Vacations

First of all - there’s a £50 holding charge required on check in. This would have been really helpful to have known about prior to arrival. I might have missed it during the booking process but I definitely didn’t know about this until I saw the sign at check in. The hotel is fine. I can’t say I would pay so much to stay here again. The shower in the room was incredibly small. I awoke in the middle of the night to find that the bed had separated and there was a big gap in the mattresses which wasn’t great - I didn’t sleep very well. Breakfast was fine - pretty standard. In the middle of service we spotted a staff member refilling the fresh orange jug with the 1.60 cartoon of juice from the newsagent, which we found quite funny. Receptionist was nice, I didn’t catch her name unfortunately. Did not get such a nice vibe from other staff members. On return from breakfast, a cleaner was sitting on the carpet in the hall on her phone. It felt like she was waiting for us to leave and it was kinda odd that she felt she had to do that right outside our door instead of somewhere comfortable- especially because we still had time before checkout. Reasonable level of cleanliness but maybe needs so minor updating? A hand rail on the wall of the stairs would be helpful. I just expected more for the price paid from a hotel that is so well reviewed.

Great hotel, great staff

This is a great hotel - very central to station and shopping area! Brilliant room just right for the one night . If we had been there longer would have liked coffee making facility

The property seems to be oriented toward the package tour tourist rather that to the business traveler. Breakfast was quite basic with limited options. On the positive side it was clean and tidy and staff members were accessible.

I cannot say enough, about how wonderful marine Troon is. For starters, It is a pitching wedge away from Royal Troon golf club for the golfers in the crowd. The course literally passes within 50 feet of Marine Troon! The pool, hot tub steam, and sauna are lovely after a round! But, what makes Marine Troon truly outstanding is the helpfulness, courtesy, professionalism, and kindness of the staff! From the moment I walked in, Gary, Cameron, Grant, June, Nancy, Ethan — too many people to mention are fantastic! Strongly, recommend marine Troon when you find yourself in the area. And they make some delicious cocktails. Notably – the food was outstanding

Had an amazing overnight stay at Mar Hall for my wife’s 50th birthday. All staff couldn’t be nicer and the place was stunning.

This could be an amazing place to stay. The grounds are impeccably maintained and beautiful. Unfortunately, our room smelled musty and of tobacco smoke. We couldn't believe what we were walking into! We arrived late, otherwise we would have left immediately. My wife awoke in the middle of the night nauseated from the smell. The deck restaurant was understaffed and the food unimpressive. Deferred maintenance issues were apparent with the buildings.

It was a little noisier than expected but a great central location and bedrooms were quiet. Helpful and friendly staff.

Really friendly and comfortable

Nice location, quiet, balcony was lovely. Very slow dinner service and very few options for dinner included guests. Brunch buffet was great and varied.

We booked this hotel for a concert a bit off a walk from the station but easier for what we were doing later on . The hotel was spotless staff really friendly . Had everything we needed and all the little touches were great . Would definitely book again

Room itself was clean and fresh. Maybe need more hanging hooks for jackets etc and bathrooms need a rail or hooks for towels. Room was very small for us as a couple having to squeeze past one another getting ready. Staff very friendly and decor lovely and non corporate. The entrance and lifts were grubby and smelly - I would unlikely return due to the entrance and lifts. Do not understand paying a £50 deposit on arrival - booked through Hotels.com and had paid prior to arrival - maybe says more about their expected clientele and was big negative for me for solely the principal.