Western Nevada Ski Vacations

The room was very nice upon arrival, & overall, our stay was pleasant. However, I have a few concerns. When booking, there was no notice that the parking lot was under construction or that a large event would be taking place. We rented a vehicle expecting parking to be available, but were told to park near the road “wherever we could find a spot.” Due to the event & heavy traffic, it took nearly 30 minutes to reach the hotel entrance, followed by another 30-minute wait to check in after 9pm. The elevators were also difficult to use due to the large number of guests & were often full. My major concern was housekeeping. 08/09, I spilled coffee on the sheets & called around 10 a.m. to request service. No one came until 7:30 pm while I was in the shower. I called the next day, but no one came for 7 hours, by which time my husband & I were sleeping. On my 3rd attempt, I went to the front desk & explained that we would be out until after 2pm. Upon return, the sheets still had not been changed. Instead, sheets were left for us to change ourselves. A few hours later, housekeeping brought a second set of sheets so we could change them ourselves. I understand the property is understaffed.I ended up changing the sheets myself because I did not want to continue sleeping on coffee-smelling sheets.Better communication about construction, parking, events, & more timely housekeeping would improve the guest experience. We dont feel that the fee for housekeeping or resort fee is justified.

Our room was perfect for us 19th floor quite clean comfortable bed