Ratings based on 735 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom calgary

Decent.

Posted Apr 14, 2015
You get what you pay for. A little run down but looks like they are trying to make improvements. Bathroom was really small. Comfortable beds and linens were clean. Floors and windows were a little dirty. won't be staying again.
2 out of 5
by A verified travelerfrom San Jose,CA

Apparently Hotel is doing Renovation

Posted Apr 11, 2015
Cons: The Management Has to be Honest upfront- make notice on website- say Expedia, when we bought our hotel stay , about ongoing renovation,
Location: whatever Banff offer
it was very disappointing to find info that hotel going through renovation mode ,once we got to elevator.Even when we was check in to hotel, reception was mum about what was going on.. Room was clean, but step out of the room was very unpleasant, as all wall strip off from paper wall, and cleanliness was terrible, more to that scrubbing on the walls would start right around 9 am, - no chance to get some rest and sleep in, so much desired when you get to the place on your days off. Breakfast was Ok, choice of basic - coffee, one sort of tea ( Red Rose) cold cereal, and choice of bread, bagel. This breakfast couldn't compensate sleepless night ( crying kids next room) scrubbing noise at the morning. In time of checkout we have said all that to the Manager- much nothing was done to feel better- just sorry,Really ???
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta

Good location

Posted Apr 11, 2015
Pros: The beds are very comfortable. The hotel is currently being renovated which is great.
Location: Excellent restaurants and plenty of unique stores in Banff
A good experience all round. Easy walking distance to restaurants and all the stores in Banff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2015
Overall great experience. Price was good. Service great too.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 4, 2015
Pros: The staff were accommodation. The pool and hot tub was clean and nice.
Cons: Breakfast could have been a bit better even though its continental. Please improve the internet experience for guest.
Experience was OK. The room was very clean. However had internet problems and the external Ac made a lot of noise.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton, Alberta

Good price, good accommodation.

Posted Apr 1, 2015
Pros: The "free" breakfast was one of the best we've had, included a very fresh fruit bowl. Their employee was constantly refilling and cleaning.
Cons: Parking is dicey! During their busy season it could be a problem.
Overall, a good experience. Eight out of 10 for room cleanliness. Just don't look behind the furniture. Friendly employees. Good pool and hot tub. A bit noisy because of the trains.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom red deer

The beds are comfortable

Posted Mar 30, 2015
Really good, we forgot some stuff in the closet and they were really good about getting it back to us.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton AB

Clean

Posted Mar 23, 2015
Pros: The hotel was clean and had nice decor.
Cons: The only negative thing I can say is that we were on the ground floor which did not allow us to leave the window open overnight.
Location: It's on the main street and only a couple of blocks walk to shopping.
The room smelt very fresh when we entered. The bath towels were very fluffy and the sheets felt crip and clean. The breakfast was very good and plentiful, a perfect way to start the day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good choice

Posted Mar 20, 2015
Really nice hotel and we enjoy the place thanks, close to downtown pool is great breakfast is good and the staff was excellant thanks thanks.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Mill, SC

Close to everything in Banff

Posted Mar 20, 2015
Pros: Ski bus stops in front of this hotel. Walk-able dining, shopping and town sightseeing is a plus. Front desk staff was very helpful. Budget friendly
Room was recently remodeled. The lobby and hallways need to be spruced up. They appear to be unchanged from our last visit 10 years ago. Housekeeping was mediocre at best. Toiletries, glasses, coffeemaker and towels not replaced without a request on two out of six days. Breakfast was OK but boring with the same limited number of food items everyday.