Ratings based on 189 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

All are excellent ... Hotel, beach, tours, etc.

Posted Jul 21, 2014
All the front desk are great helpful and excellent their job. Royal Caribbean Resorts are beautiful with everything excellent. We will come back again with our other friends and family too. That is all. Also the flight from LaGuardia Airport to Cancun, Mexico Airport are excellent on our trip. We say .. Thank you to our excellent Expedia Travel Agents. M/M. Hemmings From Bronx, NY
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Our vacation to Cancun

Posted Jul 21, 2014
Our trip to Cancun was last minute but we were pleased with our hotel stay at the Royal Caribbean. We were pleased with no hidden fees and rooms were very pleasant. The hotel staff are very helpful and beach front was wonderful. Will return again.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 21, 2014
Had a wonderful time. Great family place to go. Close to public transportation to go many places.
5 out of 5
Recommended
for Families
by A verified traveler from Ohio

Great family vacation!

Posted Jul 21, 2014
Pros: The staff was friendly and helpful! Everything was extraordinarily clean! The pool was perfect and the beach was awesome!
Location: In Cancun there were lots of family friendly activities to explore. The beautiful beach and pool kept our family happy!
The Royal Caribbean was a perfect spot for our family of six! The separate bedrooms and kitchen were perfect for keeping everyone happy! The balcony looked out over the pool and ocean and it was awesome to enjoy the view!
2 out of 5
by A verified traveler from new york

Very bad experience

Posted Jul 15, 2014
Nice ocean view thats the only good thing about this place, Sundays they don't clean your room. If you stay a Saturday they will change your room due to timeshare. Front desk service is horrible although people who work at the restaurants are very nice and welcoming. Resturants close early at 10pm also once you're done with your visit no one takes your luggage back down to the lobby.
Comment from Hotel Management
Jul 24, 2014 by Juan Galindo, Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We are aware that room switching on saturdays is an opportunity area investing time and resources improving our service in this particular subject. We are sorry to learn you didn't have a pleasant experience with Front Desk. We always strive to provide the highest satisfaction levels and we regret not achieving this goal with you. Rest assured this is not a behavior we encourage nor promote and that Guest Services Management has been informed so that our service may improve. Royal Resorts are built and operated with a family environment in mind, we respect our guests and visitors' rest on top of anything and we know this is appreciated by them. We hope you have enjoyed the rest of your vacation at Mexican Caribbean. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2014
Loved it at the Royal Caribbean. Great staff. I thought it was All Inclusive, but its not. However, that was my fault. Overall great time there.
5 out of 5
Recommended
for Families
by A verified traveler from Fairfax, VA

Posted Jul 14, 2014
Pros: Location, great place for family, staffs are very friendly...
Location: Close to every thing.
Great place, great service, very clean hotel, food is good, very nice view from all sides
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville KY

I Didn't Want To Leave!

Posted Jul 9, 2014
Pros: The beach was fabulous, there were plenty of beach chairs and the balcony was beyond what I had expected.
Cons: I would have liked to have had more bath towels. We were 3 women and only got 6 towels per day.
Location: It is a little secluded, not easy to walk to anywhere except the Royal Islander. However the hotel shuttles run every hour.
We checked in on July 2. Staff was very friendly and we were met with smiling faces. During our 5 day stay, we used the shuttle several time. Ricardo at the front desk made restaurant reservations for us, gave us directions, and was always happy to help. We had a beautiful 1 bedroom suite that was spotless and had a breathtaking view. The pool is beautiful, the grounds are well kept and I never saw a piece of paper or garbage anywhere. I had read some negative posts about Tradewinds Restaurant. We ate there several times, and never had a bad meal. The staff was pleasant, the food was good. A little pricey but about average when comparing it to other restaurants in the area. I loved our stay, it was a perfect, relaxing vacation and I will return to the Royal Caribbean.
5 out of 5
Recommended
for Everyone
by A verified traveler from mantua new jersey

Great hotel beach and pool areas

Posted Jul 3, 2014
We had a wonderful vacation It was clean, great location staff was great can't say enough I would go back in a minute !!!! Loved it
5 out of 5
Recommended
for Everyone
by A verified traveler from A

Nice hotel for families on a budget

Posted Jul 3, 2014
The hotel was great. It exceeded out expectations for the value! The only negative is they sell your email information. Don't give them your email and you will be fine!