Ratings based on 417 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Minneapolis

Bargain hotel convenient to Narita Airport

Posted Jul 23, 2014
Pros: Bargain price and location
Cons: Internet was only hard-wired -- no wireless. Useless for my iPad Mini.
Location: There does not appear to be much to do nearby.
Shuttle runs every half hour for a relatively quick (20 minutes) trip between the hotel and airport. Easy to find at stop #16 in front of Terminal 1 (it also goes to Terminal 2). A small, single room in the older part of the hotel was good sized by Japanese standards with a double bed and comfortable chair. Mini-fridge, hot water pot for tea, bathroom amenities were all nice to have. Good view of the airport itself yet no aircraft noise. Some hallway noise since I was by the elevators. Buffet in the restaurant on the main lobby floor was reasonably priced with much selection, although mostly Japanese food. Easy to navigate for non-Japanese speaker. All hotel staff seemed to know basic English. There were several different international airline crews staying at the hotel which is usually a good sign.
2 out of 5
by A verified traveler from Australia

Old hotel in desperate need of a renovation.

Posted Jul 23, 2014
Pros: The free shuttle bus service and that's it.
Cons: Everything apart from the shuttle bus service.
Location: The location is not that great but it is convenient and the aeon mall is sub par.
The only positive thing about this hotel is the free shuttle service provided. The hotel room is in an appalling state of cleanliness and desperately needs a face lift. Please renovate ASAP. In addition, nearly every service costs money, such as the swimming and tennis facilities, which may not have an evident cost but there are many indirect costs which are totally unnecessary. I would not stay at this hotel ever again and I've never seen such a horrendously dirty hotel in Japan as every other hotel I have stayed in has been both comfortable and very clean.
4 out of 5
for Everyone
by A verified traveler

good location with free airport shuttle service

Posted Jun 30, 2014
good service and reasonable price ; If you arrive Narita airport at late night or take off in early morning , this hotel is good choice
5 out of 5
for Everyone
by Rod from Oklahoma City, OK

5 min from airport

Posted Jun 23, 2014
Clean rooms, spacious, quiet rooms. Great place for the price.
3 out of 5
for Everyone
by naoko from UK

very quite location, can relax

Posted Jun 14, 2014
room ceiling paper started come off, that was no nice thing I fund and bathroom floor connected part with wall was very much dark colour, looks dirty. shuttle bus go to shopping mall in hourly that was very good .
5 out of 5
for Business Travelers
by TT from Singapore

Great hotel near Narita airport

Posted Jun 8, 2014
Pros: Comfortable bed, spacious room, very near the airport and friendly English-speaking staff who understood my needs
Cons: Well, nothing I can think of...
I booked this hotel as I needed to take an early morning flight out of Narita the following day. I was pleasantly surprised at how spacious the lobby was, with friendly English-speaking staff manning the reception. I was also delighted that the staff bothered to ask me what my flight time was and suggested the time I should be at the lobby the following morning. This was crucial as I really didn't want to miss my flight. In addition, the room was also spacious and the bed was very comfortable. You could also access CNN and BBC channels via the TV and with FREE Wifi, I couldn't really ask for more. One of the best hotels I have ever stayed in!
4 out of 5
for Everyone
by MIchelle from Epsom, Surrey, UK

Hotel close to airport

Posted Jun 4, 2014
Only there for one night, lovely and clean, comfy rooms - especially after sleeping on the floor for a week! A very comfortable night.
4 out of 5
for Everyone
by family trip

Airport Hotel

Posted May 30, 2014
Pros: Shuttle service from airport and the mall and breakfast
Location: Only one shopping mall with small food court coffee shops and shopping
Nice hotel that is close to Narita airport. Shuttle service is excellent and the breakfast was great. Staff is freindly and rooms are old but clean and comfortable.
5 out of 5
for Everyone
by Seth from Texas

Narita pleasure

Posted May 27, 2014
Nice and receptive of both English and Japanese regardless of ethnicity.
4 out of 5
for Everyone
by jay from Mission, TX

Be sure what you are reserving

Posted May 18, 2014
Pros: Overall a nice hotel with good service
Cons: Don't get the small room
Location: It is isolated so to go anywhere a taxi is required. I just use it for one night airport stays.
I have stayed in this hotel several times and had been very pleased. This time I got an old, very small room. The door to the bathroom was very low and I hit my head a couple of times. The other rooms I had were excellent, but this one was just adequate