Days Inn Merle Hay Reviews

We were in Des Moines for a Family reunion. We stayed for 2 nights.

We stayed overnight at this hotel on our way to Wisconsin. We had plenty of room for three adults with the two queen beds. Although we did not use them, the room also had a small refrigerator and microwave which would be very convenient. The breakfast buffet was average and the indoor pool was tiny. Since it was a holiday, they might have served breakfast until 10 instead of 9 since it became quite busy at 8:45. Both the desk clerks we encountered friendly and professional and the rates were reasonable.

I literally made my reservation 10 minutes before arriving. When checking in I found out it was made for the next day instead of now. Both expedia and days inn worked with me to fix the error and made my stay above and beyond expectations

Never again. Ever. It wants me to write more but there is no more to say about it. Just never again. I'd rather sleep in my trunk

A little on the disappointing side. Uncooperative desk experiences. Room was clean, but uncomfortable. Chair was a recliner that wasn't quality so the mechanically was difficult to use. I stayed several days and had to ask to have the garbage emptied, towels etc. No information in the room about the TV, breakfast hours or pool usage. I was pleased with the heating system and it's easy in controlling it and it's quiet running mode. I was happy to have the mini frig in room. My room was on second floor and no elevator.

Everyone at the front desk was very unfriendly, the cleaning crew was very nice and had better customer service. At check in we were told NO ONE but paying guests could use the swimming pool but later we saw a sign that said $10 per extra swimmer. Now I can understand if the hotel was full but it clearly was not. They have a game room in which 3 of the 4 games we played were broken. The stay was worth it for the location but there are much better hotels in that area and I will NOT be returning to the Days Inn.

We were in town for the holidays and only needed a bed close to family - nothing extravagant. However we were disappointed that the hottub was scalding hot and could not get regulated for use. Otherwise it fit our needs.

When arriving at hotel, check-in attendant was courteous. I had to read some information and athe attendant was kind enough to give me a pair that he had. After checking in, found the room to be clean and toasty warm. We actually had to turn down the heat later on. But it did feel good initially as you entered the room. TV in the room was dated and picture quality was suspect. Queen bed was comfortable. Shower used in the morning gave both hot and cold whie using even though the the faucet was set to warm. Breakfast amounted to the traditional coffee, bananas, waffle grill (one) cold cereal and donuts, etc.

Bed was not very comfortable but other than that it was great!!