This hotel is a very high class one which does not probably deal with young children often. I booked this as it was close to the theater I wanted to attend and did not want to travel late with a 3 year old and 2 others.
When we entered we saw lots of business people and interview rooms so we were a little apprehensive as to how they would greet three young children and grandparents.
I cannot believe how the reception staff reacted to us as we entered. They were so accomadating and friendly and directed the kids to the tv area whilst the formalities were carried out. They offered snacks and drinks like it was their own children.
The resteraunt staff were just the same for both dinner and breakfast.
I would have no hesitation to use this hotel again even if it meant a taxi ride from the theaters.
I thank the staff for everything and also management who never get accolades when things go right. Most clients do not realize that they are the reason everything is perfect.
Grandpa V from Chesapeake Virginia USA
Located in the heart of London, this hotel is within walking distance of London School of Economics and Political Science …More
Hotel beautiful as you stepped up to it, more beautiful on entering, fast efficient friendly pretty and handsome staff.
Dinned at the hotel on the evening, food fabulous, resonably priced and beautifully served, staff again wonderful and efficient and friendly.
Room beautiful, bed, well, have not slept in a more comfortable bed in a long time, and the room was spotless.
A truely wonderful find and a smashing stay, thank you so much.
Mandy-Ian from Warwickshire
Located in the heart of London, this hotel is within walking distance of Benjamin Franklin House, Trafalgar Square, and …More
we were treated extremely well by the hotel staff, who were very helpful. The room we had was simple but very satisfying. The WIFI service was free and very good and above all the location - so close to Trafalgar square and the center of London and so close to the underground.
Yossi from Israel
Restored Victorian hotel built in 1887 and situated just off Trafalgar Square in the centre of London; the National Gallery …More
I was looking for a place to stay that provided easy access to transportation and had a restaurant on premises. Ironically, I only ate at the restaurant connected to the hotel once. That one meal was great. I am not a fan of loud fast beat music but I was hungry and it was Friday evening and folk were in the Christmas spirit. The service and great meal compensated for the noise. Unfortunately, their hours are limited on the weekend so I did not get to eat more meals.
There were several restaurants on the block that offered great meals. It turned out the party I was visiting lived within walking distance of the hotel and they suggested several restaurants that offered fabulous meals at a very reasonable price. I do not know if it is a British tradition but we were encouraged to take our time and enjoy the meal.
I was not use to the guest closets that were on every, floor stocked with additional soaps, toiletries, irons & ironing boards, bedding, etc. Although, my room was well stocked my wife, who did not travel with me on this trip would have been pleased. The lobby was not immense but very functional. The one plus was the multi functional coffee/tea/latte machine. I really enjoyed the hot cup of tea and fresh ground coffee in the evening and morning respectively.
Even the guest were friendly. I got married in Edinburgh and honeymooned in the Guernsey Islands. I'm sorry we did not stay in London on that trip.
Randall from Hyattsville, Md.
Located on the east side of London in a historic district near the Bank of England, this club-like hotel is across from …More