“There was no bar soap and I have to go down to the reception to get one after waiting for almost an hour. The room was not ready when we check in at 5 pm. It was a very stressful stay when all you want is hot the shower and go to bed after a long day. There’s no housekeeping on duty. Calling HR- the small number of staff can only do so much considering it was summer season. HR should have foreseen this beforehand.”
“Took a bit to find my room, as the attendant didn't bother to point me in the right direction and the room numbers were out-of-synch (130 was next to 135 and across the hall from 137)!
USB ports in the room didn't work, and the shampoo and conditioner bottles were detached from their broken holders in the tub. The in-window air conditioner was very, very loud, but fortunately it was cool enough at night that I could keep it off. The light in the bathroom also turns on a very loud fan.
The bed……
“Check-in was quick and efficient. Person at the front desk was professional. Hotel has a lot of history and charm. Beautiful lobby with a nice restaurant attached to it. The room was very nice and comfortable. Since it is a historical building the room also has charm with modern amenities. The only critique that I would have is the breakfast is minimal. They offer coffee with artificial creamer. No milk. You're basic sugar junk foods. Nothing healthy. If you want to eat something you have to go……
“The room was clean but dated. The staff were all very helpful and friendly. We stayed 3 night to bike on some of the trails around Duluth and they allowed us to bring our e-bike into our room at night.”