格兰谷 2 星级酒店, $59 起

“Was in town for a sporting event. Great location and room was a good size and clean. Check in was an interesting experience. Very little interaction, very transactional and now clear guidelines given on how to find our room, and no information was provided regarding the breakfast facilities/times etc was given. Personally I find having an airpod in during a customer interaction a little unprofessional but I could just be old fashioned and used to the customer service of more recognized chains.……

“You don't want this nightmare. The manager is the most unprofessional, rude, and mean. The rest of the staff is no better either unfortunately. You will be thrown out for asking about or for anything if the manger or staff doesn't like you. I overheard the staff talking about horrible about the guests while waiting for the elevator. Was told to leave for asking for corporate phone number and then was humiliated while the staff and manager stood by making rude comments towards me and my family.……

“Kind staff, clean, warm breakfast. ”

“There was not a hair dryer in the room, which would have been a plus. Breakfast buffet has several choices including waffle makers. The rooms are small, but clean and the staff is pretty kind and friendly. ”

“2 guest 1 face was given each time we asked for clean towels no room service on a daily for emptying trash or given new towels we had to ask daily for towels ”

“The pool was pretty nice. The Personnel is the problem. Do not have a clean culture, nor a service culture, no towels in the pool area, the Hotel was dirty in the open areas, hallways. Our room had a pretty bad mattress and no response to change it. We stayed 3 nights and no resolution. The Hotel Asset is pretty good, but the staff in front desk... always in their phones,and hanging around...”

“It was decent.”

“Good”