“We arrived just after midnight, after a very long day of driving. When we got into our rooms, one member of our group took a shower and when she took a hand towel off the rack, it was covered in excrement. We then realized it was also on the floor and there was something on the wall. The staff member at the front desk came up to bring fresh towels, after expressing that there was nothing he could do until a manager came in the morning. In the morning we came down to the desk to see the manager,……