“This was my second time attempting to stay at this hotel, and I had previously stayed here for a period of time, so I had a certain level of trust in this property.
However, this experience was very disappointing. Due to a necessary name correction on the reservation, Expedia assisted in updating the guest name, and I presented the updated information to the front desk upon arrival. Unfortunately, due to a system synchronization delay on the hotel’s side, the updated information was not visible……
“The property needs some serious upgrades. Scratched up and down the hallways, room numbers were crooked. There was mold in the bathtubs. When I went to plug in my phone charger it looked like no one had dusted or vacuum behind the end tables. The ice machine was broken and the parts were sitting on the floor.”
“We came from Jersey our first time in Chicago for my brothers Navy graduation, my expectations of this hotel were way to high for what they had to offer. For someone who worked hospitality for 6 years this property is an absolute mess, I have no clue how they are still running, bed were horrible, the mattress was so worn out we could feel the springs of the bed, there also wasn’t one towel that wasn’t either ripped or stained, the floors was disgusting with dirt buildup, sticky, hair, there were……