“We were checked into an accessible room. When we came back from dinner we took our shoes off and our socks were soaking wet and we could smell mold. The carpeting from the air conditioner to the bed was soaking wet. They moved us to another room but the shower chair from the other room did not fit. We had to turn it sideways and it was difficult to get in and out of the shower. I'm requesting a credit for the stressful beginning to our stay. I thought the rooms were inspected before checking in……
“Ice machine was under repair. Thats understandable. But clean up work in progress. Old tile piled in hallway. Ottoman looked like a cat had used as a scratching post. Lamp shade was falling apart. Tile in bathroom was missing. We have stayed at this property often. It is in need of some attention. Still great people but property is looking pretty hard for a Hilton brand.”
“The property was beautiful. The room was clean everything worked well. The nice free breakfast was cool although they could use some flavored creamer. The scavenger hunt and questions great add to the fun. Also love the lock idea!! Staff was friendly and helpful 🙂”