“Our overall stay was deeply disappointing.
Upon arrival, we were informed that parking incurs an extra fee and that the pool was out of service. We specifically selected this property for the pool so our children & their cousins could use it. While the front desk staff acknowledged the miscommunication & attempted to resolve it by offering complimentary overnight parking & breakfast vouchers, the key amenities we relied on were unavailable.
The condition of the room was unacceptable. We……
“Room was clean. Staff was nice. The overall place D-. 2 out of 5. Halls smelt like smoke and dogs.
Parking lot looks crazy, broken down cars everywhere, overall curb appeal is not good.
Hard to get rid of the smell of that building out of our clothes.”
“The staff was not helpful and never present to help answer questions. When asked questions it seemed like they couldn’t be bothered and just wanted the people out of the hotel. I’m sorry but this is a military location many families are there coming to see theirs sons and daughters and when asked for a later checkout I was dismissed by saying we have a full hotel there’s 75 rooms we have to clean we do not have time for people to do a late checkout”
“The pool is filthy. The pool and room is hot. The yogurt machine is kept at 75 instead of refrigerated. Kitchen staff argued with me that it was okay for three days. We had to make housekeeping come in our room and housekeep. The inside of the building is hotter than outside. The room we booked wasn’t available for our late checkin after we called to inform them the time we would arrive.”