“I honestly loved my stay with Privada, they have amazing customer service!! Everyone we spoke with was so nice and helpful. We loved the amenities provided as well, especially the beach set up including chairs, a cooler, and snorkeling gear. We rented out an umbrella for $50 for 2 days which completed the set up and made it easy for our beach trips. We ended up running into a small issue with the umbrella and I reached out through the app and the staff was able to fix the issue very quickly.……
“I booked the pool view room, and they gave me a room that wasn't the pool view without telling me. Then I went to the front desk to change room, it took them about half hour to change room for me. But the air conditioner in the new room was so noisy that I couldn’t open it. The hygiene of the room was very poor, and there were some yellow stains on the towels and quilt”
“Everything was perfect except the room. The room was not what we had paid for and the lights kept turning on and off automatically during the night causing sleep to be disrupted. The ceiling fan would also automatically turn on middle of the night, it was hard to sleep with those happening and then the bathroom and water had a sewage smell the whole time we were staying there.”
“Was greeted by the owner Teska when I arrived. She has a very good energy and positive personality. The rest of the staff is also very pleasant. The room was super clean, AC ice cold and nice comfortable bed. They take care of every detail and it shows. The grounds are beautiful with the tropical trees and plants in the open space. The breakfast they make for you is top tier. The pancakes are amazing and the coffee is delicious. They have beach towels for you to use each day and the location is……