“I booked the pool view room, and they gave me a room that wasn't the pool view without telling me. Then I went to the front desk to change room, it took them about half hour to change room for me. But the air conditioner in the new room was so noisy that I couldn’t open it. The hygiene of the room was very poor, and there were some yellow stains on the towels and quilt”
“I honestly loved my stay with Privada, they have amazing customer service!! Everyone we spoke with was so nice and helpful. We loved the amenities provided as well, especially the beach set up including chairs, a cooler, and snorkeling gear. We rented out an umbrella for $50 for 2 days which completed the set up and made it easy for our beach trips. We ended up running into a small issue with the umbrella and I reached out through the app and the staff was able to fix the issue very quickly.……
“The only thing I didn't like was my toilet in my room would not flush everyday even though they said engineer to take care of it. Also the shower and floor must not have been cleaned because strands of hair that weren't mine was present. Other than those issues, the property was fine.i liked the breaksfast and infused water provided and the beach shuttle.”
“Was greeted by the owner Teska when I arrived. She has a very good energy and positive personality. The rest of the staff is also very pleasant. The room was super clean, AC ice cold and nice comfortable bed. They take care of every detail and it shows. The grounds are beautiful with the tropical trees and plants in the open space. The breakfast they make for you is top tier. The pancakes are amazing and the coffee is delicious. They have beach towels for you to use each day and the location is……
“Clean, quiet and very comfortable. Only thing I didn’t like it it wasn’t that close to anything BUT I highly recommend this place. Easy to get a taxi and is about a 6 minute drive to most things”