“Had a wonderful front desk experience (very attentive, friendly, helpful) but also had not such a great experience at the front desk (not approachable, dismissive, rather not help). It varies by the staff person.
Most restaurants were excellent except one that give you a bunch of small plates (forget the name). It seems wasteful when the restaurant gives you food you will never eat.
The rooms were clean and all other support staff wonderful.”
“I went to the pool and came back to my room before check out and my stuff was missing. Souvenirs and money stolen from my room. I called multiple times and even had my bus circle back to the hotel to be told “it happens” and there was nothing they could do for me. I will never stay here again.”
“Overall low key resort for families. Need more activities to raise the fun vibe. Breakfast and grounds were great. Although beach area is private, a little rocky… beach next door was more to our liking. Otherwise was a relaxing vacation and spent time in palm beach area for nightlife”
“Basic hotel. The water in the shower only gets a little warm. There was no hot water throughout our stay. The location is perfect as it’s close to the beach, shopping and restaurants. Front desk staff are very helpful, friendly and attentive. Pool area was nice.”
“We loved our stay! The hotel was beautiful, the service was wonderful, and everything was perfect from start to finish. We had a fantastic time and would happily come back again!”
“When we first checked in and went to our room…It wasn’t the room we booked. They tried to tell us it was the same. So, we booked a One bedroom beach tower room. They wanted to place us in a One bedroom studio. Not enough room in the studio for the cot that we needed for our children.
Thankfully, they changed the room for us. It would have been too small for 4 adults.”