“The hotel is in a great location. The staff is very helpful and friendly. We were able to enjoy a drink at the rooftop bar and that was very nice. My only complain is with regard to the noise level on Chapel Hill Street until 2am. While it is out of the hotel's control, they should consider providing earplugs and noise machines to guests whose rooms are facing the street. We have stayed in similarly situated rooms at other hotels and those were appreciated amenities. We will certainly consider……
“When I gave my card for amenities they charged me again for the room. I noticed it the following day and told them but they said they couldn’t find it and actually charged my card!!!!! I called again and got someone different. She reversed the charge with barely a sorry. We have stayed at this location about 6 times this year. You would think they would at least offer a dinner or something since they failed to even acknowledge the issue until I demanded a refund!!!! It was a convenient place for……