“The room was clean, and the harbor view was beautiful. I want to be fair to the owner, as the room itself was not the problem. The location is convenient, although beach access requires a water shuttle. We were scheduled to arrive the day Hurricane Isaias hit in 2026. Since we were driving 6 hours, we repeatedly contacted Emerald Grande to ask if it was safe to come. The reservations team assured us it was safe, said business as usual, and encouraged us to continue. When we requested a refund……