“I need the response since the message sensed for a week.
I stayed at your hotel and checked in on July 29. At check-in, a $200 security deposit was authorized on my credit card.
I would like to ask when this authorization will be released or refunded. As of today, after a week, I have not yet seen the refund or release reflected in my credit card transaction history.
Could you please check the status for me? And please do feedback the process. Thank you.”
“pool was under maintenance unfortunately, gym was clean and well furnished. room cleaning was regular and thorough. lack of free breakfast is disappointing but i did know about it before booking so that is mostly my fault. staff was very helpful and very friendly.”