“The project of this hotel is fantastic in concept, a renovated historic convent in the heart of the the old town. The reality is somehow different when trying to give a fair assessment of the service proposed vs price charged. The staff is not at the level of a five star hotel, they are somehow happy to be there, try to assist the best they can but don’t understand the level of service expected with a five star property especially if compared to properties in Asia, Middle East or the US. Ok,……
“The project of this hotel is fantastic in concept, a renovated historic convent in the heart of the the old town. The reality is somehow different when trying to give a fair assessment of the service proposed vs price charged. The staff is not at the level of a five star hotel, they are somehow happy to be there, try to assist the best they can but don’t understand the level of service expected with a five star property especially if compared to properties in Asia, Middle East or the US. Ok,……
MATHIEU