“We had a serious pregnancy-related medical emergency and were unable to travel or stay at the hotel. We notified them 20 days in advance and provided documentation explaining the situation. Of all the hotels involved in our trip, this was the only one that refused to offer any assistance, flexibility, credit, or refund, and they kept 100% of the amount we had paid. We were extremely disappointed by their complete lack of empathy and understanding during such a difficult time”
“We had a wonderful stay. The hotel is beautiful, very clean, and well maintained. The staff were welcoming, attentive, and always happy to help. Breakfast had a good variety and everything was fresh. The spa was relaxing and added to the overall experience. The location was perfect for exploring the area. We truly enjoyed every moment and would happily stay here again. Highly recommended.”
“Such polite and caring staff! Their level of enthusiasm, customer service, etc is unmatched. The rooms are lovely, food is great: and the location second to none! Our favorite hotel in Italy by far!!”