2/10 糟糕
Aleena
2025 年 7 月 28 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Terrible Experience – Definitely Not 5-Star Quality
We arrived at the hotel expecting a smooth check-in at 3:00 PM, as clearly stated in the booking confirmation. However, the room wasn’t ready until 5:30 PM – over 2.5 hours of waiting with no proper explanation or apology. The staff were rude, dismissive, and completely unhelpful, showing no urgency or concern for guest comfort.
The hotel does not reflect 5-star standards in any way – in fact, it doesn’t even meet the expectations of a 3-star. The rooms were outdated, worn down, and frankly, dirty. Carpets stained, bathroom not properly cleaned, and a general lack of maintenance throughout.
The pool area was just as disappointing – most of the sunbeds were broken or heavily worn, and there was an overall feeling of neglect. This place has clearly not been updated or properly managed in years.
For the price and brand name, this was a huge letdown. Would not recommend and will not be returning. There are far better hotels in the same area that actually value their guests and maintain basic standards of hospitality.
Aleena
2025 年 7 月入住 1 晚
