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"Friendliness and help from staff"

"It’s a great hotel with awesome views of the bay. The restaurant is good. Easy to get in and out of."

"Our stay at the RIU was better than we had planned. Great location, wonderful and very helpful staff!!! Breakfast is amazing too! We would definitely stay again."

"Amazing location, be prepared for walking the hills. "

"This hotel is very very quiet. I did not hear the neighbors at all. The room was very large with a stunning view on the 17th floor. I stayed over the weekend when the prices were very reasonable, less than $200 a night. The price almost doubled during the week. I discovered this when my flight was cancelled and I wished to extend my stay. The front desk informed me that this was due to the fact that this hotel is a business hotel and they get more customers during the week due to its location in the financial district. The beds were very comfortable and the room was spotless. If you are afraid of heights this might not be the best hotel for you. The elevators are glass, and the hallways overlook an 18 story atrium. The hallways are open to the atrium on one side, so it is almost like walking on a balcony to the rooms. "

"Thank you for the great service and comfortable sleeping!"

"The property was perfect for our 4 nights stay, the location was very convenient from the airport to everywhere in the city. It’s in Union square and the area around is very safe and has all the required amenities at a walking distance. Grab a Muni pass and go anywhere from here while the cable car regularly goes across. And you can get BART from the airport to Walking distance of the airport! The rooms are just the perfect size for the price and the requirement. The washroom is clean and has a lot of amenities. The Room service ensured our room was clean with fresh towels everyday. The hotel had coffee and a drinking water refill station, and the Walgreens beside it ensures whatever else you may need. Everything about the hotel ticked the box for me and I’ll recommend them 100% in the future, and look to stay again if I’m in San Francisco again!"

"I cannot emphasize enough the customer service and hospitality of this staff. I watched managers step in with rushes and friendly check-ins with guests if they appeared to be lost or looking for something. Found the rooms were clean and AC worked amazing! Parking is on-site and enclosed, so felt very safe with my car. Overall great stay for quick work trip"

"Awesome hotel for price. Free breakfast is a plus. Location is exceptional. Walking distance to Chinatown, Union Square, the piers. They should think about cleaning the windows. Kind of gross! But we will be back. "