Alcove Chalets

"It was "

"Smelly Place, sticky bedroom floors, dirty bathroom floor and tiles, used socks left in room. I checked in at 11 pm and checked out at 4 am for flight. It was graduation week in Albany and the Hilton was $900 a night. I had no choice but to stay here. If you like nice places don't stay here, don't fall for the modern looking bedroom like I did. I was grossed out."

"Clean, friendly.... Handicapped friendly. Priced fairly."

"The room was missing lightbulbs for those new lamps, otherwise very nice renovations. The new security system (door lock) is a very big improvement over the old less secure previous ones."

"Free breakfast which was the best part"

"Yes"

"We stay here everytime we travel through Albany, and we've never been disappointed!"

"Yes."

"We had to cancel unexpectedly. We were to arrive on the weekend. I did call but the reservation was not cancelled because the call was not answered or processed. I left a message at the property although it was perplexing that a call to the hotel was not answered. I was at no time advised that the reservation was made by a third party. IT WAS APPRENTLY A SECRET That EXPEDIA WAS BROUGHT IN AS A THIRd PARTY. The next day I received a call from the hotel saying they could not cancel the reservation because t hey did not get my message until the next day. So I had to pay one days fees and the second day was then cancelled. 😡. I feel that was deceptive. What’s I did cancel the day before. It is fraud if the big hotel change has a policy that is not made public and this results in the consumer pays the price. I had been a Marriott Bonvoy member years ago. This was not the policy then. It is quite a surprise to learn they are unable to have a person available to respond to a customer during weekends at a hotel property. I don’t expect to renew that membership!"