Lodges in Ball Ground

"When I checked in, my room was very hot, and the air conditioning was not up to par. The glasses in the room were dirty. I was unable to sleep well all my second night because there was so much noise coming from some type of sports tournament. It was horrible. After checking out, I went outside to have a smoke break and to arrange for my ride, after paying for a less than satisfactory stay, 2 hotel workers approached me and said that the general manager, said I had 10 minutes to leave the property. I was godsmacked, because I did not think that I would be mistreated in that way after just paying almost $300 for my stay. I wanted to know why I was being treated this way, and the front desk clerk said that they had a problem with homelessness, which is not true because, I'm from that area, and there is rarely any visible homelessness. But, I was a quiet, paying guest who was simply waiting on her ride and was targeted and dehumanized by these Hotel staff members. I believe that my race did play a part of it. People of the same race can be biased toward each other. It was so humiliating, and so unexpected to be mistreated like this The quality of the rooms, breakfast, and customer service were all way below average. I hope that if these people continue in the hospitality industry, they will learn to understand what that word means. I hope that they will also understand how to treat others with dignity "

"Wonderful, friendly staff. Beautiful room and the workout equipment and area were a nice surprise. Just one request for future visits: please provide the amazing coffee in the lobby as a complimentary perk."

"The hotel is very nice"

"Plenty of parking, good location. Staff was very polite and helpful. Good, cozy rooms. "

"Everything was good!"

"normally embassy suites is my go place when going out of town. But I must make this observation with dismay as it appears the quality of this brand is going down. The a/c in room rattled very loud, had to turn it down in order for unit to be quieter. Also next door neighbors was noisy could hear just about everything!!! Also cooking smells permeate our room from neighbors... not very pleasant .. disappointed .......rk"

"Room was clean. Phone didnt work reported nothing done. Fawcett in the bathroom was broken reported it nothing done. Coffee maker flooded on the last day, I didn’t care by then. Front desk staff was great "

"Breakfast bar was unsanitary. Not all foods were in covered containers. Sausage on a platter , French Toast also in the open. The heating and air system wasn’t working properly. Tried to set thermostat but heat and air took turns blowing . It was right buy the bed. Shower area was to small. "

"From check in to check out...the stay was absolutely fabulous!!"